Mel Joy Banzon

Mel Joy A. Banzon Mabini 5th, Brgy. Zone III, Digos City Davao del Sur, Phillipines Mobile No.:- Email Address:- A Bachelor of Science in Tourism Management graduate with relevant work experience in customer service and having good communication skills. I have experienced a lot during my internship and my past work it helps me to learn those abilities. JOB DESIRE Virtual Assistant PERSONAL DATA EDUCATION Schools Attended Degree/Units Earned Date University of Mindanao, Digos CollegeGraduated April 2019 BS in Tourism Management Digos City National High SchoolGraduated March 2015 Ramon Magsaysay Elementary SchoolGraduated March 2011 EXPERIENCES P.I.O - Society of Future Tourism Agents Organization (2016) University of Mindanao DigosCollge Job Description/Role (Public information officers) gather facts and distribute them to the media. Responsible for organizing special events such as news conferences and awards ceremonies. Produce printed and video material about their organization for dissemination to the public. Cashier - Digos Butchering Consumer Cooperative 2012 – 2016 (Volunteer) Job Description/Role. Receive payment by cash, check, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Department of Trade Industry (DTI) 2nd Floor Medic Pharma Building, Digos City Philippines Job Description/Role: OJT Program Office works (answering phone calls, photo copying, inventory, and record keeping) Receiving of records Customer Service Jatshoppe Travel Agency Cubicle #7 Avenue One Hotel, Digos City Philippines Job Description/Role: OJT Program Booked and issued Domestic and International Flights of different airlines. Answering phone calls City Tourism of Digos City Job Description/Role: OJT Program Entertains customer’s queries regarding to their travels Office works SEMINARS AND TRAINING ATTENDED Customer Service Front Office Operation Event Organizing Housekeeping 3rd National Hospitality & Tourism Convention “Mindanao towards Accessible Tourism for the Global Market” “Effective Marketing Strategy in Hospitality and Tourism Industry; Explore, Promote and Preserve” 8th Hospitality * Tourism Summit: “Workplace & Diversity” “Personality Development” “Crisis Management and Tourist Safety and Security” Recreation and Conservation Improves Way of Life Developing a Culture of Personal Excellence By Francis Kong Davao Resort Tours: “Davao Bamboo Sanctuary, D’ Leonor Inland Resort and Adventure Park and Amiya Resort Residences” DTI Forum on Doing Business in Free Trade Areas Hair and Make- up Workshop LANGUAGE English, Tagalog, Bisaya SKILLS Excellent communication, interpersonal and organizational skills Computer literate Good and energetic personality Event organizing, experienced in customer service Strong customer service orientation WORK EXPERIENCE Call Center Agent – Ficon Outsourcing Services (10/05/19 – 01/25/2020) CHARACTER REFERENCES CAMILLE ZAL-IVY C. AYANO, MBA Program head- EVA MARIE C. SAM, MBA Department Head Gideon Dalumpines Incorporator-