Mel Eloiza • IT Systems Analyst-• - • Ogden, IL
Resourceful IT professional with 4+ years of experience in systems administration, technical
support, and field operations. Skilled in managing Windows/Linux environments, virtualization,
scripting, and network troubleshooting. Known for improving uptime, automating processes, and
ensuring compliance. Excels in cross functional collaboration and delivering scalable IT
solutions.
EXPERIENCE
Golden Nugget Danville - IT Systems Analyst
Danville, IL (Feb 2025 - Present)
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Managed AD and PowerShell-based user access across Windows
Deployed VMware and Hyper-V VMs, optimizing system resources
Resolved network/performance issues, enhancing system uptime
Authored SOPs aligned with regulations to support audits
Led asset tracking initiatives, reducing inventory discrepancies
Collaborated with vendors and teams on system improvements
Innova Systems, Inc - Technical Support Specialist
Burr Ridge, IL (Aug 2022 - Feb 2025)
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Provided Tier 1/2 support for Windows/Linux systems
Supported VDI and remote access tools to enable hybrid work
Handled user provisioning, software deployment, and troubleshooting
Improved ticket response time through clear documentation
Cook County Clerk’s Office - Field Technician
Chicago, IL (March 2023 - Nov 2024)
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Installed and configured hardware/software on-site (desktops & printers)
Resolved connectivity issues, ensuring operational continuity
Maintained asset logs and ensured documentation compliance
EDUCATION
Moraine Valley Community College - IT Security Specialist AAS
August 2021 - May 2026
SKILLS
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Windows and Linux Systems
Administration
Virtualization (VMware, HyperV)
PowerShell, Bash Scripting
Active Directory, LDAP, User Access
Control
Networking (DNS, DHCP, TCP/IP,
VPNs)
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Inventory and Asset Management
Technical Documentation and SOPs
Troubleshooting & Incident
Response
Ticketing Systems and End User
Support
Field Deployment and Hardware
Installation
