Mel

 ADIZUE NNEDINMA PRISCA LAGOS STATE NIGERIA - - PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with 2 years of experience providing administrative and customer service support to businesses and professionals. Skilled in appointment scheduling, email management, CRM administration, data entry, and travel planning. Adept at handling customer inquiries, issue resolution, and client communication to ensure a seamless experience. Proficient in using tools like HubSpot, ClickUp, Asana, Trello, Zendesk, and Calendly to streamline workflows and enhance productivity. Known for being reliable, proactive, and efficient, with a strong ability to multitask and prioritize tasks effectively. Committed to delivering exceptional administrative and customer support, allowing businesses to run smoothly and efficiently. CORE SKILLS .Administrative & Organisational Skills .Customer Service & Client Support .Project & Task Management .Sales & Lead Generation .Tech & Digital tools Expertise EXPERIENCE Virtual Assistant and Customer Support (Freelance 2023- Date) Scheduled and managed 100+ appointments per month using Calendly, Google Calendar, and Outlook. Organized and filtered high-volume inboxes ensuring priority messages were addressed prompt Drafted professional email responses, improving response time by 40%. Provided live chat, email, and phone support via Zendesk, Freshdesk, and Intercom, handling 50+ customer inquiries daily. Managed CRM systems like HubSpot, ClickUp, and Monday.com to maintain accurate client records. Organized digital files in Google Drive, Dropbox, and Airtable for easy access. Booked flights, hotels, and transportation, creating detailed itineraries and handling last-minute changes. EDUCATION Digital Witch Community; Online Learning Platform Google; Fundamentals Of Project Management CVs Health; Introduction To Customer Service CERTIFICATIONS Virtual Assistant- Digital Witch Fundamentals Of Project Management- Google Customer Service/Support- Digital Witch Introduction To Customer Service- CVs Health