MEKKEL LENTZ ALLADO
Hospitality professional with 6 years of experience in customer-facing roles in
top international hotels, now seeking to apply my service expertise and
organizational skills as a first-time Virtual Assistant. Eager to grow in a remote
environment and support businesses with exceptional client service,
scheduling, and administrative support.
Virtual Receptionist--
Bara-as Tubod, Iligan CIty PH
https://www.notion.so/Workspace264b8ca3d88c-fde48f62a8c18
?source=copy_link
SKILLS
EDUCATION
BS Hospitality Management
Mindanao State University at Naawan
2018 - 2022
Accountancy, Business Management
Corpus Christi Parochial School of Iligan
2016 - 2018
LANGUAGE
English
Filipino
WORK EXPERIENCE
St. Regis Saadiyat Island Resort
Customer Service & Communication
Abu Dhabi, United Arab Emirates
December 2023 - December 2024
Handled high volumes of guest calls as a Telephone Operator at St.
Phone & Email Handling
Regis Saadiyat (Private Dining), assisting with inquiries, orders, and
Data Entry & Record-Keeping
service requests. Trained in Forbes Customer Satisfaction standards,
Scheduling & Calendar Management
ensuring
CRM & POS Software
communication,
Social Media Support
transferable to remote customer service and virtual support roles.
SOFT SKILLS
Remote Team Coordination
Attention to Detail
Problem Solving
Adaptability
Time Management
OFFICE & PRODUCTIVITY TOOLS
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
Gmail
Google Docs
Google Sheets
Google Slides
Google Calendar
EMAIL & COMMUNICATION MANAGEMENT
Gmail
Outlook
Google Calendar
exceptional
guest
service.
multitasking,
and
Skilled
issue
in
phone-based
resolution—fully
Sheraton Cebu Mactan Resort
Mactan Lapu-Lapu, Cebu
August 2022 - November 2023
Provided excellent customer service, managed reservations using
OpenTable, and processed transactions via Micros POS. Led team
coordination to ensure smooth operations and maintained accurate
guest records—skills transferable to virtual roles involving customer
support, scheduling, and data management.
Estilo Event Management
Sta Filomina, Iligan CIty
January 2028 - July 2022
Assisted in planning and executing multiple internal and external
events by providing logistical, administrative, and creative support.
Managed guest lists, bookings, vendor coordination, and payment
tracking. Promoted events on social media, attended planning
meetings, and served as a secondary point of contact. These tasks
Calendly
have strengthened my ability to manage remote event logistics,
Zoom
support virtual teams, organize digital records, and coordinate
Google Meet
with clients and vendors in a fully virtual environment.
