Mejessa May Defensor

MEJESSA MAY DEFENSOR “Through hard work, perseverance, and faith in God, you can live your dreams. “ ABOUT ME A highly organised, dedicated, and self-driven individual with a strong experience in Human Resource and Office Management working with an international company based in Australia. Equipped with knowledge in Quality Management System and Control of Documented Information Procedures under ISO 9001:2015 with two years of experience in an academic institution. Knowledgeable in records and office management, bookkeeping, budget planning, people management, learning management, and performance management with several seminars and training attended. A person with well-developed interpersonal skills and ability to communicate effectively at all levels with clients and colleagues alike. A former media practitioner, faculty member, frontline support representative, and executive assistant with a background in sales and the BPO industry. CONTACT- GOAL - “To build a long-term career with opportunities for career growth and enhance my professional skills in a dynamic and fast paced workplace” https://www.linkedin.com/in/m ejessa-may-defensor- EXPERIENCE Block 12 Brgy. Sinikway Lapuz, Iloilo City, 5000, Philippines OFFICE AND HR MANAGER PERSONAL INFORMATION Age: Date of Birth: Place of Birth: Nationality: Religion: Civil Status: Height: Weight: 32 years old May 04, 1991 Iloilo City Filipino Catholic Single 5’2 150 lbs EDUCATIONAL ATTAINMENT Master in Mass Communication West Visayas State University Luna St., Lapaz, Iloilo City Attended: 1st Semester, AY- Bachelor of Arts in Communication University of San Agustin General Luna St., Iloilo City Commencement: April 2016 Optimal Drafting Manager Uy Bico Bldg. Yulo Street, Iloilo City 01 March 2021-present HUMAN RESOURCE DUTIES • Support the development and implementation of HR initiatives and systems; • Explaining human resources policies, procedures, laws, and standards to new and existing employees; • Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process; • Screen applications, interview and evaluate applicants, and profile candidates; • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc; • Create and implement effective onboarding plans; • Prepare employment contracts and update employee handbook if necessary; • Implement company policies and warrants disciplinary action to employees that fails to perform job function and those who committed a misconduct, severe offense and/or felony; • Addressing any employment relations issues, such as work complaints and harassment allegations; • Maintain employee records (attendance, leave requests, personal data sheet, pay slips, COE’s, etc.) according to the policy and legal requirements; • Handle employee relations, payroll and benefits; • Remind the management team of upcoming events; • Review employment and working conditions to ensure legal compliance. OFFICE ADMIN DUTIES • Maintain presentation of the office; • Arranges meetings; • Manages correspondence by answering emails and sorting mail; • Assists in planning and arranging events; • Drafts, formats, and prints relevant documents; • Manage office supplies inventory and place orders as necessary; • Interacts with directors and managers and carries out their requests; • Creates agendas and takes meeting notes; • Organize and File office documents and records; ACCOUNTING AND BOOKKEEPING DUTIES • Update and issue payslip to employees; • Budget monthly expenses; • Maintains records of financial transactions; • Ensure legal requirements compliance; • Monthly reporting of accounting data; • Maintains historical records by filing documents and organizing record keeping; • Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions. CUSTOMER CARE REPRESENTATIVE Bachelor of Science in Interior Design University of San Agustin General Luna St., Iloilo City Attended: AY- to AY- Commercial Cooking NCII Technical Institute of Iloilo City Bo. Obrero, Iloilo City Commencement: June 2011 Food and Beverage Services NCII Technical Institute of Iloilo City Bo. Obrero, Iloilo City Commencement: June 2011 Member Services Legato Health Technologies Business Park, One Fintech, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo September 14, 2020-February 25, 2021 • • • • • • Manages large amounts of inbound and outbound calls; Build sustainable relationships and trust with customer accounts through open and interactive communication; Generating sales leads that develop into new customers; Identifying and assessing customers’ needs to achieve satisfaction; Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution; Follow communication procedures, guidelines, and policies. FRONTLINE SUPPORT REPRESENTATIVE Extendops Kaw Sy Liong Bldg. Brgy Ungka II, Pavia, Iloilo February 2020-April 2020 • • • • • • Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims; Analyzes problems and provides information/solutions; Operates a PC/image station to obtain and extract documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis; Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. DOCUMENT CONTROLLER OTHER EXPERIENCES FREELANCE EDITOR Photo and AVP Mej Photography January 2017-present VOLUNTEER REPORTER DYRI-RMN Iloilo- Election Coverage Luna St., Lapaz, Iloilo City May 2013 and May 2016 Elections PRODUCTION CREW GMA Kapuso Mall Show Robinsons Place Iloilo, SM City Iloilo January 2015 & January 2016 LANGUAGES ENGLISH TAGALOG HILIGAYNON University of San Agustin General Luna St., Iloilo City November 2017-December 2019 • • • • • • • • • • Undertakes collection, acquisition, and retrieval of institutional documents; authenticates and appraises documents and materials; evaluates documents for preservation and retention; Undertakes physical protection and preservation of institutional documents; Receives documents as screened by source offices as to significance/value; Assists in administering policy guidelines concerning public access to and use of materials; Recommends action on the retention or disposition of documents; Establishes, documents, implements, and maintains a procedure for the control of documents; Maintains the master copies and master list of the Quality Manual, Quality Procedures and WPF Manual, as well as the master list of externally generated documents and references; Ensures that current versions of documents are available at point of use and ensures the traceability of documents; Prevents unintended use of obsolete documents as well as the unauthorized use of relevant documents and records; Coordinates enhancement of the procedure for control of records. ASSISTANT PROFESSOR University of San Agustin Gen. Luna St., Iloilo City • • • • • • Develop and implement innovative instructional methods; Create, innovate and implement career-enhancement programs and activities; Guide, Lead and mentor students in research projects, Prepare syllabus, instructional materials, and table of specifications; Facilitate quizzes and exams, Conduct lectures, and organize educational activities for students Participate in departmental and college activities, accreditation, certification, and program research. TRAVEL SALES ASSOCIATE OPN-Sales- WNS Global Services Megaworld, Mandurriao, Iloilo City April-October 2017 EXPERTISE ❖ ISO 9001:2015 Quality Management System ❖ Human Resources ❖ Office Management ❖ Administrative Tasks ❖ Bookkeeping ❖ Budget Planning ❖ People Management ❖ Performance Management ❖ Media and Advertising • • • • • FIELD REPORTER Bombo Radyo Philippines Mapa St., Iloilo City January-March 2017 • • • • • • ❖ Event Planning and Facilitation ❖ Sales and Marketing ❖ Customer and Public Relations ❖ Records Management and Office Efficiency ❖ Photo Editing and Graphic Design ❖ Video and Audio Editing SOFT SKILLS ▪ COMMUNICATION ▪ ABILITY TO WORK UNDER PRESSURE Keep up with all the local and global happening, and cover a wide variety of stories; Conduct and schedule interviews and verify information provided by interviewees; Plan, edit, and write stories and articles to be broadcasted; Keep up with deadlines as timeliness is extremely important and finalize news content; Follow news events and other media sources to stay informed. Manages large amounts of inbound and outbound calls in a timely manner; Identify customers’ needs, clarify information, and provide solutions and/or alternatives; Build sustainable relationships and engage customers by taking the extra mile; Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions; Give details to clients on required documents, such as passports or visas; Arrange travel customers and make alternative booking arrangements if changes arise before or during the trip. EXECUTIVE ASSISTANT Curva Fina Linea Co. Lapaz, Iloilo City August 2015-December 2016 • • • • • • • Preparing reports, memos, letters, and other documents of the company and its employees; Filing and retrieving records, documents, and reports; Performing office duties that include ordering supplies and managing a records database; Opening, sorting and distributing incoming faxes, emails, and other correspondence; Using various software, including word processing, spreadsheets, databases, and presentation software. Accurately recording minutes from meetings and Handling basic bookkeeping tasks; Recruiting, Sourcing, Scanning, and Hiring Applicants. ON THE JOB TRAININGS Videographer, Editor, Host ▪ TIME MANAGEMENT Sky Cable Iloilo- Production Department ABS-CBN Broadcast Complex Luna St., Lapaz, Iloilo City ▪ SELF-MOTIVATION Station Manager, Writer, Editor, Director ▪ CONFLICT RESOLUTION ▪ LEADERSHIP Augustinian TV University of San Agustin General Luna St., Iloilo City ▪ ADAPTABILITY Disc Jockey ▪ DECISION MAKING ▪ TEAMWORK ▪ CREATIVITY ▪ PROFESSIONALISM DYSA MC Radio University of San Agustin General Luna St., Iloilo City WORKSHOPS, TRAININGS, AND SEMINARS ATTENDED ▪ ANALYTICAL THINKING ▪ RELIABILITY ▪ MULTI-TASKING ▪ PRIORITIZATION ▪ DETAIL-ORIENTED ▪ ORGANIZATIONAL ▪ DELEGATION ▪ FACILITATION ▪ MENTORING/COACHING Xero Accounting and Bookkeeping using Australian Accounting MST Connect February 18-19, 2023 Shaping the Future of Jobs and Employment International HR Institute November 25, 2022 Employee Retention Strategies HR Leadership Forum November 18, 2022 Leading and Sustaining Workplace Culture Transformation TECHNICAL SKILLS ▪ Project Management ▪ Google Suite ▪ Microsoft Office Tools HR Leadership Forum November 17, 2022 Cyberbullying in the Workplace and What HR can do about it HR Leadership Forum November 15, 2022 Strategy and Leadership ▪ Budget Planning HR Leadership Forum November 15, 2022 ▪ Records Management Strategies for Leading Effective Meetings ▪ Document Control HR Leadership Forum November 14, 2022 ▪ Computer Languages ▪ Graphic Design ▪ Marketing ▪ Event Planning Business and Income Taxation for Non-Accountants MPM Consulting Services August 26-27, 2021 Basic Accounting and Bookkeeping for Non-Accountants ▪ Feature Writing MPM Consulting Services August 26-27, 2021 ▪ Photo Editing Labor Law: Code and Practice ▪ Video Editing Businessmaker Academy March 2-3, 2021 ▪ Audio Editing ▪ Public Speaking ▪ Root Cause Analysis Data Privacy 101: A Seminar on the Data Privacy Law University Review Center University of San Agustin General Luna St., Iloilo City ISO 9001:2015 Quality Management System Awareness Course AWARDS & RECOGNITIONS HONOR ROLL AB Communication Program University of San Agustin, Iloilo City AY- (2nd Semester) AY- (1st Semester) ABS-CBN 13TH INTRA-SCHOOL NEWS CASTING COMPETITION Champion University of San Agustin, Iloilo City August 26, 2015 ABS-CBN 12TH INTRA-SCHOOL NEWS CASTING COMPETITION Champion University of San Agustin, Iloilo City April 18, 2014 CHARACTER REFERENCES MR. RHEX HU-AMAR Director Optimal Drafting Services Uy Bico Bldg. Yulo St., Iloilo City-- MR. ARCHIE ALAS Assistant Manager- Member Services Legato Health Technologies Business Park, One Fintech, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo Email:- MS. TRICIA AGUIRRE Faculty/ Planning Officer Strategy and Quality Management Office University of San Agustin General Luna St., Iloilo City- MRS. RHODA GARZON-CAMPILLAN Academic Supervisor Bachelor of Arts in Communication University of San Agustin General Luna St., Iloilo City MR. RICHARD MALALUAN Business Excellence Manager Xtendops Kaw Sy Liong Building, Pavia, Iloilo- Philippine Trade Training Center Sen. Gil J. Puyat Ave. cor. Roxas Blvd., Pasay City April 2, 2019 Root Cause Analysis and Corrective Action Planning Rose Hall Management Consultants Inc. Days Hotel, Iloilo City November 26-27, 2018 Basic Records Management and Office Efficiency with 5s RMP Consultancy Heroes Hills, Quezon City October 29, 2018 Divulgence: A Professional share lecture of Blogging, Advocacy and Advertising University of the Philippines Visayas Iloilo City October 1, 2014 CERTIFICATION Certified Lean Six Sigma White Belt Six Sigma PH Certification Number: cert_vx5xlgvj March 4, 2023 EVENTS 5th HR Assembly- Participant Topic: Amplifying the Role of HR International HR Institute and Circa Logica Group August 26, 2018 Linggo ng Kabataan- Resource Speaker Topic: Citizen Journalism Brgy. Calaparan, Arevalo, Iloilo City August 26, 2018 QMS Re-orientation- Speaker, Facilitator Topic: Control of Documented Information University of San Agustin July 4, 2019 DCu’s and DQMReps Orientation- Speaker, Facilitator Topic: Control of Documents and Records University of San Agustin June 22, 2018 THESIS AND DISSERTATION “Level of Acceptance among the Students in the University of San Agustin of Marital Infidelity in Philippine Teleserye” An Undergraduate Thesis Presented to the Faculty of College of Arts and Sciences University of San Agustin, Iloilo City April 2016