Meidina Sofyan

MEIDINA SOFYAN Jalan Gunung Salak No. 98 xx, Indonesia, Bali (--_____________________________________________________________________________________ CAREER OBJECTIVE Adaptable professional with 4 years of experience and a proven knowledge of back office operations, customer service, and staff training and development. Aiming to leverage my skills to successfully fill the Administrative role at your company. EXPERIENCE DOCTOR ANYWHERE HEALTHCARE SINGAPORE (REMOTE) Administrative Supervisor, Sep 2020 - Present ● Interpreted management directives to define and document administrative staff process. ● Improved information collection and recordkeeping accuracy by creating, updating and managing patients communications. ● Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. ● Recruited, hired, trained and supervised staff of 5 and implemented a mentoring program that offered positive employee engagement. ● Transcribe all patients' information and prescriptions to documents. ● Ensure all patients medications are sent out and delivered correctly. JUMEIRAH BALI, INDONESIA Guest Relation Executive, Jan 2020 - jan 2021 ● Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences. ● Managed and improved customer service functions for reception and lounge areas. ● Collaborated with outside departments to coordinate solutions and retain guest satisfaction. ● Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety. MHC ASIA HEALTHCARE SINGAPORE (REMOTE) Administrative Supervisor, Aug 2020 - Oct 2020 ● Assisted executive leaders/ doctors in decision - making procedures by creating daily reports to advise leaders on corrective actions and process improvements. ● Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. ● Transcribe all patients' information and prescriptions to documents. ● Ensure all patients medications are sent out and delivered correctly. ● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. ● Interpreted management directives to define and document administrative staff process. HAIKINI. CO (REMOTE) Product Manager, Jun 2020 - Dec 2020 ● Directed planning, budgeting, vendor selection and quality assurance efforts ● Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies. ● Received and reviewed new orders, located requested merchandise and promptly initiated processing through Shopify. ● Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary POTATO HEAD BEACH CLUB BALI, INDONESIA First Impression, Jan 2018 - July 2019 ● Providing customer service and responsible for guest’s reservation/ cancellation. ● Able to up sell and explain facilities and product knowledge of the company. ● Keep the reception area clean and neat to give visitors a positive first impression. ● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. _____________________________________________________________________________________ EDUCATION Sekolah Lentera kasih , Bali, Indonesia High School Diploma IGCSE O- Level Certificate 2014 - 2016 SKILLS ● Customer Service ● Management Skills ● Microsoft Office Suite ● Office Administration ● People Skills ● Staff Development and Training