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Meibenlee Reyes
Imus, Cavite
Team Leader
A hardworking and self-motivated team lead with proven and tested skills in running an effective team. Have five years of experience
in social media campaigns which involves content moderation and email support. Almost two years of experience in customer service
for a telecommunications account. An independent career woman who is always willing to work and learn in an environment that will
help enhance her skills.
WORK EXPERIENCE
SKILLS
Customer Service Representative
Teleperformance Philippines
Content Moderation
10/2010 – 04/2012
CSR for AT&T Collections
English Communcation
Handled payment and payment arrangements for
customers, bill disputes and plan inquiries.
Quality Assurance
Managed account service statuses.
Team Management
Balanced Scorecard agent- April 2011, July 2011,
November 2011
Customer Support
Contact: Jessie Panerio -
Email Support
Content Moderator
TaskUs Inc.
Google Sheets/Excel
06/2012 – 09/2013
Content Moderator for Whisper App
Data Entry
Maintained a safe community for the app users by
allowing appropriate contents and removing or
escalating inappropriate/disturbing contents.
PERSONAL PROJECTS
Aspiring team lead - March-September 2013
Basic Google Sheets training (05/2016 – 06/2016)
Team Leader
TaskUs Inc.
09/2013 – 07/2017
Team Lead for Whisper App and Flipagram App
Manages a team of 10-20 moderators.
Handles escalations from app users, runs coaching
sessions, does quality audits, generates production
reports, prepares/presents monthly or quarterly
business reviews.
Contact: Jasper Joy Darvin -
Team Leader/Email Support
TaskUs Inc.
07/2017 – 07/2017
Team Leader for Wish Campaign
Achievements/Tasks
Manages a team of 15 email support representatives.
Answer tickets from customers of Wish shopping
app/site. Generates client reports and analyzes
customers' surveys.
EDUCATION
BSBA - Financial and Management
Accounting
Technological Institute of the Philippines Manila
06/2007 – 04/2010
Trained my 10 team members on the basic formulas of the
Google Spreadsheets and have them create a tracker that is
relevant to our daily tasks.
TRAININGS
T3 Summit for TaskUs Leaders (11/2014 – 11/2014)
Off-site training held at Development Academy of the Philippines Tagaytay which covers topics about training, coaching, learning
principles and conflict managements.
TL Academy (07/2017 – 07/2017)
One week intensive leadership training with certification which
covers topics such as coaching, mentoring, communication, leadership
styles and conflict management.
