Mei Anne Orcales

Mei Anne Orcales

$7/hr
Customer Service Team Leader, Subject Matter Expert and Trainer
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
40 years old
Location:
Baguio City, Benguet, Philippines
Experience:
7 years
-- Mei Anne A. Orcales Objective To be part of a competitive organization where I can contribute my skills and experiences, develop a career and eventually help the organization achieve its vision through its mission. Education 1997 - 2001 Baguio City National High School Baguio City High School ▪ Consistent Academic Honor Roll 2001 - 2003 University of the Philippines Baguio City AB Speech Communication 2003 - 2007 Our Lady of Fatima University Valenzuela City BS Nursing *College undergraduate Volunteer Experience 2005 - 2007 Metro Manila Student Nurse Provided health care related services to various hospitals, clinics and medical institutions around Metro Manila and nearby provinces ▪ Rizal Medical Center ▪ National Center for Mental Health ▪ East Avenue Medical Center Work experience 2019 Finder.com.au Customer Care Specialist, Chat Support Finder Marketplace, Onboarding Assistant Graduate BizOps Services, Client Acquisition Support Schebesta Ventures, Communications Coordinator Finder is a comparison website with the goal to help people navigate complex decisions by presenting options available to them. It has different niches like finance, insurance, and service providers just to name a few. Mei Anne A. Orcales |-| - - VirtuallyinCredible Leasing Line Service Virtual Assistant, September 2015 – March 2016 Leasing Line Service Team Leader, March 2016 – January 2017 Leasing Line Service Subject Matter Expert, February January 2018 Virtual Tours Team (Start-up Team Leader Specialist), January - March 2018 & Quality Client Onboarding Specialist, March 2018 - Present A real estate campaign focused on rental properties and providing solutions for Property Managers and Property Management Companies in the United States, Australia, New Zealand, and some parts of Europe. We man the phone lines, pre-qualify and screen the potential renters and set them up for a viewing schedule. Handled agent and departmental score cards and reports, as well as administrative tasks. Aided in departmental operations and setting up of new LOB’s. Participated in the hiring process by conducting final interviews. Handled product training and live training for new hires as well as training for new Team Leaders, Assistant Team Leaders and Training Associates. Handled client meetings for 3 different departments (Leasing Line, Tenant Screening, Video SEO Service) all throughout accounts set-up and onboarding. 2014 Business MESH Events Company, Partner (Inactive) Event organizing, weddings, debuts, kiddie parties, corporate events, fashion shows, and the likes, Coordination and scouting of event suppliers- Sutherland Global Services Makati City Contact Center Agent, March – September 2011 Subject Matter Expert, October 2011 – March 2014 Handled an account for AT&T as a technical support representative for newly installed equipment for TV, telephone and internet. Promoted upon regularization. 2010 KB Entertainment Quezon City Road Manager, Version 4.0 Responsible for all logistical requirements of the band, duties include making sure that everything is provided as spelled out in the contract and all talent fees are paid on time. The artists are then left free to concentrate on their performances and not whether the promoter, venue booker or booking agent has met their obligations. The road manager also follows up on items that were promised as part of the contract such as accommodations, transportation, per diems, equipment rentals, commissions, etc. Mei Anne A. Orcales |-| - 2007 - 2009 Freelance Quezon City Celebrity Personal Assistant Primarily responsible for ensuring that the artist has an easier, more organized personal and/or business life; handling day-to-day details for the artist; maintaining a calendar of personal and business responsibilities and acting as gatekeeper; answering phones and screening calls; scheduling meetings; running errands Skills Personal Information ▪ Proven initiative and ability to work with minimal supervision, has the ability to multitask ▪ Good team player and good interpersonal/people skills ▪ Exceptional organization skills, creativity and problem solving skills ▪ Excellent verbal and written communication skills ▪ Computer and internet savvy Age: 37 Nationality: Filipino Marital Status: Married Date of Birth: October 31, 1984 Place of Birth: Mariveles, Bataan Address: 34 Bukaneg St., Brgy. Legarda, Baguio City, 2600 Languages English, Filipino References Maria Christine Ledesma--, - Mei Anne A. Orcales |-| - Madilaine dela Cruz-- *Please call or email anytime between 9 PM - 6 AM (8 AM - 5 PM EST) Christiane dela Cruz-- *Please call or email anytime between 9 PM - 6 AM (8 AM - 5 PM EST) Mei Anne A. Orcales |-| -
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