Mehmood A Khan

Mehmood Ali Khan Mumbai, Maharashtra, India -linkedin.com/in/mehmoodalikhan Summary Experienced Data Analyst with a demonstrated history of working in the internet industry. Working in business intelligence, gathering data for business requirements, suggesting changes in the processes based on data analysis. Expertise to interact with managers and understand business problems & suggest analytical solutions that solve the need. Experience Senior Associate - Data Operations Endurance International Group Jan 2015 - Present (5 years 11 months +) • Process large volume of data and conduct detailed investigations into accuracy, completeness and integrity of the data • Analyze the data to identify trends and patterns and share the results through effective presentation; such as charts, graphs , in excel or PowerPoint • Work with management to understand the requirements clearly and come-up with ways to address them • Proficient with Advance Excel, SQL Queries, automation tools (Quicksight,kloudio, kayako, data studio, scripts etc),Mysql, PostgreSQL, db, structures, triggers etc • To generate business insights from data through detailed analysis • Providing adequate reporting capabilities to ensure KPI’s can be measured, monitored and reported with ease. Operations Assistant - Web Solutions Specialist ResellerClub Jan 2012 - Dec 2014 (3 years) • Administration of multiple instance of crm(kyako software) like scheduling report, user management etc • Prepare progress reports(attendance report, domain deletion report, NPS, SLA, bi-weekly etc) • Managing all issues related to call server(asterisk - telephony system) for e.g. queue_issue, ext_issues etc • Worked as team facilitator for web solutions specialist team. Operation Assistant - Compliance & Abuse Team Directi Apr 2005 - Dec 2011 (6 years 9 months) • Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams • Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry to enable rapid exchange of data and take prompt action against miscreants Mehmood Ali Khan - page 1 • Review, analyze and respond complaints posted regarding products and services offered by the company. • Create and maintain processes for detection and mitigation of abusive activities perpetrated through usage of products. • Actions to be taken for Compliance and Abuse issues reported by our Data Centers. • Proactively track and review abusive activities within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered. • Handling issues pertaining to misuse of our service for hosting objectionable content. About Company: Direct-i is an ICANN accrediated registrar for various top-level-domains, domain product helps integrating various TLD's (i.e. .com/.net/.org/.in etc) into our system from where interested customer can purchase and manage their desired domains & hostings Education University of Mumbai Bachelor's degree, Commerce University of Mumbai Purchase & Store Managment, MCVC 2000 - 2002 Skills Apache • Troubleshooting • HTML • Linux • CentOS • MySQL • Windows NT • Ubuntu • Online Advertising • PHP Mehmood Ali Khan - page 2