Mehmet ATA
Experienced Manager with a demonstrated history of working in IT industry. Skilled in Network
Senior Support Manager
Management, Server Management and Business Development. Strong professional with a
Administration, VoIP Services, Computer Repair, Customer Service, Software Support, Database
Bachelor of Business Administration - BBA focused in Business Administration and Management,
Personal Info
General from York University - USA.
Address
Experience
İstanbul, Turkey.
Phone
Nov 2006 -
Senior Support Manager
-
Nov 2017
ASUS Computer Corp.
I started to work as a support technician in Asus Computer's Turkey operation in
E-mail
late 2006. In following years, my duty definition was upgraded to Support
-
Department Chief and ASP (Authorized Service Partners) Controller respectively.
Date of birth
During this mission, I managed the ERP Software support and Technical
-
operation of Asus in Tel Aviv Israel for 2 years as well (25+ engineers and 3 local
LinkedIn
ASP companies). Lastly, in 2013, my position in Asus Computer was promoted to
tr.linkedin.com/in/mehmetata
Support Manager. During this period, I performed the management of support
engineers, software and hardware support for all type of customers (end-users,
Languages
distributors, resellers, chain stores and corporate accounts), performance
evaluation of service department and business development of Asus Service
English
Centers in Istanbul and Ankara. (There were 26 Engineers and 2 technical offices
under RSP management)
Full Professional Proficiency
Arabic
Elementary Proficiency
Jan 2003 -
System Administrator
Jan 2006
KONT Bilisim A.S.
My first assignment at Kont Bilişim was to assemble/install the barebone
Turkish
computers called Smartbook according to predefined specs. In my second year in
Kont Bilişim, I started to do IT management in addition to the production task. In
Native Proficiency
the ongoing period, my job description has been updated to System Administrator
Skills
due to the fact that the in-house IT infrastructure has developed in proportion to
the growing business volume and increasing number of personnel. There were 3
Service Management
branches, more than 250 employee and 10 servers under my responsibility during
system administrator duty.
Advance
Product Management
Jan 2002 -
IT Support Technician
Jan 2003
KANAL7 Television
My primary job description was to provide software support for the Radio7 staff
Advance
and general Radio division. Duty definition was also containing network and
Team Management
hardware support as well.
Advance
Localization
Jan 2000 -
Activation Responsible
Dec 2001
TURKCELL
My duty definition was to handle post-paid/pre-paid subscription applications and
provide required documents to the Turkcell HQ. I was supporting direct-sales
Professional
team as well.
Competitive Analysis
Advance
Customer Satisfaction
Education
Jun 2017 -
York University - USA
present
Bachelor of Business Administration - BBA, Administration of Business and
Advance
Management.
Sep 1998 Jun 2000
Kadikoy Anadolu Imam Hatip Lisesi
Certificates
Mar 2008
ASUS ACTRE L2 Certification / Shanghai, China (16 Days). (Asus Certified
Technical Repair Engineer)
Mar 2008
ASUS ACTSE L2 Certification / Shanghai, China (16 Days). (Asus Certified
Technical Support Engineer)
Mar 2008
ASUS ALSA System Support Training / Shanghai, China (16 Days).
