Meghann Felaar

CURRICULUM VITAE MEGHANN M FELAAR Meghann M Felaar Information and Communications Technology //Education //Secondary School Immaculata High Matric 1984 //Certifications 2018 - BSI Lead Implementer (Business Continuity Management) //Working Experience Sizwe IT Group (April 2018 - Current) Position: Business Analyst Client: Western Cape Government (Centre for E-Innovation) Project Management: • Effective end-to-end management of the Directorate projects from planning to close-out. This includes the management of inter-dependencies, budgets, oversight of any risks and issues, project teams’ liaison, minute taking and reporting to Management and other stakeholders. IT Service Continuity: • Working with management and staff in all lines of business to coordinate IT continuity activities. This includes providing guidance and direction to Departments and various Lines of Business to ensure their business continuity management processes are in accordance with the enterprise wide business continuity management programme and quality standards. • Contributing to the continuous development and maintenance of the enterprise-wide business continuity management programme including development of tools and instructional guides and/or templates in conjunction with the IT Governance Team. • Continuity planning and event management, development and facilitation of enterprise wide training and/or testing exercises, relationship management with vendors, development of corporate policy and guidelines to enable compliance with audit requirements. • Assisting with the interpretation of departmental requirements into feasible options and communicating these back to the business stakeholders. • Conduction Business Impact Analysis and Technical Impact Analysis across departments for the • Managing and tracking the status of requirements throughout the IT Service Management programme lifecycle; enforcing and redefining as necessary to maintain green documents and processes. • Communicating changes, enhancements, and modifications of continuity requirements — verbally or through written documentation — to managers, sponsors, and other stakeholders. • Providing guidance and/or instruction to other staff members. Other: • Input to the development of business cases, bid specifications and other processes CURRICULUM VITAE MEGHANN M FELAAR • Conducting research on products and services to meet agreed upon requirements and to support procurement efforts Western Cape Government (August 2012 – March 2018) Position: Programme Manager IT Service Continuity: • Ensured process followed an effective Business Continuity Management (BCM) governance framework that is consistent with regulatory requirements and industry best practices/standards is developed, maintained and adhered to so that the environment is appropriately prepared for, and can respond to unexpected disruptions to normal activities. • Worked with management and staff in all lines of business to coordinate business continuity activities. • Contributed to the development and maintenance of the enterprise-wide business continuity management programme including development of tools and instructional guides and/or templates. • Continuity planning and event management, development and facilitation of enterprise wide training and/or testing exercises, relationship management with vendors, development of corporate policy and guidelines. • In a relationship management capacity, provided guidance and direction to Departments and various LOBs to ensure their business continuity management processes are in accordance with the enterprise wide business continuity management programme and quality standards. • Performed Business Impact and Risk Assessments • Documented IT design and resources and created a business recovery process • Scheduled business planning sessions with staff to identify processes • Monitored current recovery plans and reviewed them for enhancements and audits • Trained staff and managers on risk management and disaster recovery steps • Set up disaster recovery practices and trial runs • Created back up plans and policies IT Programme Management: • Effective co-ordination of ten (10) Directorate projects and management of their inter-dependencies including oversight of any risks and issues arising. • Liaised with project teams to ensure that all projects deliver the desirable outcome. • Facilitated and co-ordinated meetings; minute taking and distribution • Monitored project budgets and ensured accurate reporting. Procurement – Bids and Proposals: • Development of specifications for tenders • Conducting research on products to meet agreed upon requirements and to support procurement efforts • Drafting of Business Cases and Submissions • Tender evaluations and recommendations • Accurate minute taking for bid committees CURRICULUM VITAE MEGHANN M FELAAR State Information Technology Agency - SITA (January 2009 – July 2012) Position: Specialist – Service Level Management Service Level Management: • Assisting with defining, cataloguing and reviewing all services agreed with clients. • Monitoring performance against metrics contained in the SLA • Defining, documenting and reviewing all OLA’s and UC’s to support the SLA. • Reviewing and upgrading costing models for services provided. • Assisting with models to be developed for new services. • Assisting with income recovery for all services managed • Assisting with developing and maintaining System Improvement plans for enhancement of services. • Co-ordinating supporting teams’ tasks and activities. • Documenting and filing addenda or new SLA’s Other Projects within Government: • WCED – Business Requirement Specification for Electronic Content Management • Ce-I – Disaster Recovery Planning //References 1. 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