Meghan Buensalido

MEGHAN A. BUENSALIDO PROFICIENCY Customer Experience Specialist / Operations Reviewer Digital Nomad / Data Specialist / Entrepreneur / Freelancer EXPERIENCE BUSINESS OWNER, 11/2022 - Current PAPERMOON - CRAFTS & SOUVENIR • Owner of small-scale bake goods and desserts in online business. • Handles end-to-end sales process for Facebook based business from demand forecasting, supply importation, and delivery logistics. CONTACT • Built a strong base of repeat customers through efficient customer service and on-time delivery. Address: Roxas City, Philippines 5800 Phone:- Email:- DIGITAL NOMAD, 01/2013 - Current FREELANCER Social Media Marketing (SMM) SUMMARY • Used various social media platforms to interact with customers to build brands, increase sales, and drive website traffic. • Developing strategies to increase followers, creating and overseeing social campaigns, producing content, and communicating with prospect customers for engaging my products & services offer. Customer Service Specialist • Process customer accounts, file documents, provide feedback to management, and contribute to team goals. Creative Designer • Create a unique concepts and appealing designs for various marketing materials, concepts, and innovations that stand out so that customers may easily identify a brand or product. Affiliate Marketing To leverage my skills and passion for continuous growth within my chosen field, aiming to gain expertise that supports long-term professional goals, I am committed to achieving excellence by learning new skills, enhancing productivity, building a strong personal brand, and maintaining a healthy balance between work and personal pursuits. My focus includes contributing to organizational success through increased efficiency, achieving targets, and taking on roles that align with my aspirations for career advancement. • Promoting a products or services online in exchange for commission. CLEARLEE CARE TEAM REVIEWER, 08/2024 - 10/2025 CLEARLEE SKILLS AND TOOLS • Company Overview: Remote saliva based drug monitoring. Website not provided. • Communication & Social Listening • Analyzing digital data from remote saliva drug tests, identifying potential positive results for various drugs based on established cut-off levels. • Verifying the test results and reviews the testing footage to ensure there's no foul play. • Generating accurate and timely reports detailing test results, including positive or negative findings, to designated clients or healthcare providers. • Customer relationship management • Marketing Strategy & Business Development • Social Media Boosting/Advertising • Planning/Data Gathering • Operations & Forecasting • Data Encoding/Data Analyst • Ensuring adherence to all relevant regulations and standards related to drug testing, including privacy laws and laboratory accreditation requirements. • Sales Process & Decision Making • Remote saliva based drug monitoring. Website not provided. • Content Creation/Social Media Marketing CUSTOMER SERVICE REPRESENTATIVE/REVIEWER, 03/2023 - 10/2024 FAIR TRADE OUTSOURCING (BPO INDUSTRY)) • Review file management • Managing/Budgeting • Discretion and confidentiality • Responsible for overseeing the test-taking process to ensure academic integrity and fairness. • My duties include a variety of methods to monitor test-takers, including viewing the recording of their activity through their screen, keyboard, webcam, audio, and system activity. • Monitor test-taker's attendance and ensure they only have access to approved items. • Ensure that accurate observations and reviews are done and observed promptly by the remote proctors for every recorded proctoring session. • Reviewers are bound by a code of conduct that requires them to act ethically and professionally. • Determine whether or not the session under review has met the client's standards of integrity and ethical examinations. BUSINESS OWNER, 05/2022 - 12/2022 CCLAND-ROXAS CITY PASTILLAS DISTRIBUTOR • Owner of small-scale bake goods and desserts in online business. • Handles end-to-end sales process for Facebook based business from demand forecasting, supply importation, and delivery logistics. • Built a strong base of repeat customers through efficient customer service and on-time delivery. CUSTOMER RELATIONS ASSISTANT, 08/2018 - 01/2022 CHINA BANKING CORPORATION • Team contribution • Integrity and honesty • Microsoft and Googles proficiency • Infosys Finacle Banking System • Merchant Apps, Business Apps • Grammarly, Cricut App • Pinterest & Canva • Email & Chat Software Tools • Social Media Management Tools • Communication (Whatsapp,Teams, Zoom) SOCIAL NETWORKS • facebook.com/buensalido.meghan/ • https://www.linkedin.com/in/meghanbuensalido-a-/ CERTIFICATIONS • Digital Marketing Fundamentals, 2022 • How to Start Working from Home, 2022 • Greet customers, learn their needs, and interview them to open accounts. • Handled more than 300-500 clients per month, including conceptualizing, and completing work daily. • Assisting customers to sign up for debit cards, order cheques, and deposit slips, and instructing them on how to use online banking systems. • Collect deposits, fees, and payments, and issue receipts. • Refer customers to the appropriate personnel for assistance. • Respond to customer complaints to analyze the problem to provide quick solutions to the customer issues. EXECUTIVE ASSISTANT, 06/2018 - 07/2018 LUMINA HOMES (REAL ESTATE DEVELOPER) LANGUAGES English: Advanced Tagalog: • Screen and prioritize incoming communications, ensuring timely responses and appropriate redirection. • Coordinate and organize meetings, conferences, and events, including logistics and materials preparation. • Take accurate meeting minutes, distribute them, and follow up on action items. • Maintain confidential files, records, and databases with utmost accuracy and discretion. • Build and maintain positive relationships with internal staff, clients, partners, Hiligaynon: Proficient DRIVING LICENCE • Category A, A1 • Category B, B1, B2 EDUCATION Bachelors of Science, Business Administration, Major in Marketing Management, 2016 Filamer Christian University and stakeholders. DATA ENTRY SPECIALIST, 09/2016 - 11/2017 GEE PACIFIC TECHNOLOGY COMPANY • Accurately and efficiently encode all data that needs organizing and recording. • Confirm that entered data accurately aligns with the original documentation. • Input, track, and maintain all encoded data and records. C2 Proficient • Efficiently manage and prioritize the executives' calendars, appointments, and travel arrangements. • Draft and edit business documents, including emails, memos, reports, and presentations. C1 HOBBIES AND INTERESTS • Internet/Surfing • Arts & Movies • Travel • Food & Coffee C2 • Report any major errors or inconsistencies to upper management. • Do-It-Yourself (D.I.Y.) • Following all regulations and maintaining confidentiality. • Animals ON THE JOB TRAINING, 11/2015 - 03/2016 PHILIPPINE LONG DISTANCE TELEPHONE (PLDT CORP.) • Manual and data encoder, filling of files and organize documents. • Identifying potential customers through various methods like cold calling, networking, or researching business directories. • Guiding customers through the sales process, addressing concerns, and finalizing sales agreements. • Keeping up-to-date with product knowledge, industry trends, and sales techniques. • Fieldwork and house to house sales marketing. • Animations & Manga