Megan Strydom

 Resume Megan Strydom Contact Details:082 - (South African dialling code) Skype/Zoom details on request Email: - Preferred Next Job:Remote/Work from home/hourly Customer Services, Administrative, Client Relationship, Senior Call Centre Agent, Office Administration, Office Manager, Office assistant, Internal Sales Administration. Matriculated in 1994 (High School) – Roodepoort Technical College – Business Management Languages:English – Written, spoken, read Afrikaans – Spoken and read, minimal written Employment History June 2018 – CurrentSupport Co-ordinator Company: Technology Systems Integration (Pty) Ltd Handling incoming calls and other communications. Identify and assess customers' needs/request Logging of support requests on CRM system Keep records of customer interactions, process customer accounts on CRM system Resolve customer complaints via phone, email if possible Greet customers warmly and ascertain problem or reason for calling Assist with placement of orders where necessary Place or cancel orders with suppliers where necessary Act as the company gatekeeper Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem to order to expedite support technicians to attend to issue Close out or open call records on CRM system Assisting with the handling of changes in policies or renewals Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Follow up with customers to ensure issues have been resolved. Writing, editing, and revising user manuals Requesting feedback and/or monitoring calls Open and maintain customer accounts by recording account information Assisting accounts by maintaining financial accounts by processing customer adjustments Greeting clients and visitors as needed Updating paperwork, maintaining documents and word processing. Organize and maintain office. Maintaining office equipment Aiding with client reception as needed. Creating, maintaining, and entering information into databases. Sort and distribute communications in a timely manner Schedule and plan meetings and appointments Monitor level of supplies and handle shortages Resolve office-related malfunctions and respond to requests or issues Perform receptionist duties when needed Maintain filing and storage systems in the office March 2018 – May 2018Freelance Writer Web Content Company: Sologalaxy (Projects only once or twice a month) August 2017 – March 2018Sales & Business Development Agent Company: Brochure Management Gauteng (Temporary Position) Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Present, promote and sell products/services to existing and prospective customers Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyse the territory/market’s potential, track sales and status reports. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback  May 2014 – Jan 2015Project Administration Managing and organizing of software implementation for 60 users Liaising with client with regard to needs and requirements Doing configuration where necessary Assisting Project Manager Completing all Administration required Reference: Vaughn Cleminison (Director) 011 - /- March 2014 – April 2014Research Consultant Typing CV's Setting up appointments with candidates Office Management Diary Management for Director Reference: Suzanne Botha (Director- Reason for Leaving: Permanent contract position April 2013 – Feb 2014Consultant / Freelance Writer Running Orban Primary School’s (private school in Melville) social media page Setting up school report templates for the Foundation phase children assessments Standardizing school documentation Training Teachers and Staff where necessary Assisting with school’s computer and IT queries Photography for social events at the school Writing blog entries and product descriptions for the following companies: Emeza, Staples, Airsoft Guns, Sixt, Insurance Websites, Travel Websites Reference: Liz (Principal) 083 - / 011 - Reason for Leaving: To get a permanent position or more consistent temping positions July 2012 – March 2013IT Facilitator (Half day) JAG IT Teaching computer literacy to Learners at a Private School in both English and Afrikaans Ensuring that reports and letters are up to the school’s standard Adequate lesson preparation Completing portfolio of exercises and lessons given Ensuring all projects required are completed by required deadline Attending facilitators training workshops Compiling a database and report system for tracking discipline within the school Reference: Christa Tennant (Manager) 084 - Reason for Leaving: To work as a Consultant/Freelance Writer Jan 2012 – June 2012Software Consultant / Contractor Pulse Business Software Northcliff, Johannesburg Testing software when upgraded by Developers Compiling users guides for Pulse Software Interface testing Data Analysis Office Administration Visiting clients and providing training on upgrades Reference: Keith Norris (Director) 011 - / 084 - Reason for Leaving: Permanent position as IT Facilitator Dec 2011 – Unemployed – Claimed from UIF to cover expenses Aug 2011 – Dec 2011CRM Administrator (Contract) Stanley (Now EOH South Africa) Paulshof, Johannesburg Data Analysis Contract management, particularly with concern to Maintenance, Rental and SLA clients SLA Management Assisting Sales department in getting reports on history of client purchases and contracts Contacting existing clients who are due for a contract or equipment upgrade and referring them to the Sales department CRM Administration – working at the back end of Pulse software – adding users, amending errors on Customers names, user names, customer contact details etc. Assisting with relief of Call Centre agents when necessary – debriefing service calls logged, assigning service calls etc. Reference: Nadine Swart (CRM Manager) 083 - Reason for Leaving: Contract assignment Jan 2010 – July 2011Customer Services Hunter Douglas Strijdom Park, Johannesburg Receiving and processing orders for clients Compiling quotations for clients when price requests are made Assisting clients with product queries – telephonically and when clients come into the showroom Administrative and filing duties – making sure that orders are placed correctly with the factory for production Providing training to new staff Checking stock Managing relief switchboard Reference: Margaret Hudson (Manager) - (Unfortunately no longer works there) Andrew Moore (Director) 082 - (Unfortunately no longer works there) Reason for Leaving: Opportunity to get back into the Call Centre/CRM Environment June 2007 – Dec 2009Sales & Marketing Consultant Office Manager Pulse Business Software Northcliff, Johannesburg Sales Duties: Cold calling for appropriates sales appointments and demonstrations. These telephone calls to businesses may or may not be scripted. Excellent appointment is defined as an appointment with a person in management position in a business who is interested in buying Pulse Business Software Achieving the target number of cold call and appointments made Sourcing of prospect lists Researching of prospects to speak to the correct decision makers Office Manager Duties: Sending out invoices and statements to current Pulse customers on the current monthly cycle Ensuring that invoices for ad-hoc work get sent out timeously Following up on outstanding invoices with debtors Performing bank reconciliations Loading any expenses into Pulse General journal entries/ reports and the like required to support the Finance function Contract management – loading of new contracts with new projects, making sure correct invoicing is done with regard to projects Providing quotes in chargeable service requests if requested to do so Following up on quote Checking users on clients to make sure that no additional user have been added and are not being billed for Office shopping – checking that office has necessities Checking and ordering stationary Supervising cleaning staff Handling Petty Cash Checking that office equipment is in working order Getting office maintenance attended to when need be Managing switchboard Reference: Vaughn Cleminson (Director) 083 - Reason for Leaving: Position in Customer Services Jan 2007 – May 2007Office Manager Evrst Business Solutions Roodepoort, Johannesburg Liaising with consultant regarding their various tasks and job openings Diary management of each consultant Sourcing candidates of each consultant Setting up interviews for consultants Handling of placing of advertisements on internet for job openings Handling of responses Assisting consultants with customer and candidate follow ups Typing up of CV’s of candidates General office admin duties Management of office – ordering stationary, making sure office equipment is in working order Managing switchboard Reason for Leaving: Temporary position Oct 2006 – Nov 2006Service Co-ordinator Teljoy Business Services Kyalami, Johannesburg Logging and debriefing calls Follow up with clients regarding service received General Call Centre duties Assisting management with setting up professional and proficient Call Centre procedures Assisting with training of new Call Centre agents Assisting with setting up new Call Centre software Reference: Rosemary Finch (Operations Manager) 082 - Reason for Leaving: Contract assignment Jul 2006 – Oct 2006Office Assistant – Temp Position Lesley’s Tracks Industria, Johannesburg Credit control Invoicing Quotations Placing orders General office administration Reference: Wayne de Beer (Owner) 082 - Jul 2005 – Jun 2006National Call Centre Supervisor Blick South Africa (Changed to Stanley now EOH) Paulshof, Johannesburg Managing 5 call centre agents for call centre that deals with National inbound calls Reporting on call centre stats on a daily, weekly and monthly basis Handling report for all regions regarding customer information and customer contract history Call logging – logging service calls, opening call on the system (Support Central) and dispatching an engineer to complete the service request Following up with clients with regard to level of service received Following up with engineers to debrief service requests once work has been completed Compiling reports and memo’s for Supervisor, Managers and call centre staff Filing where necessary Creating and organizing filing systems Dealing with escalated customer complaints and queries Invoicing and billing stock used on jobs, stock costing, account queries, labour costs Training new and existing staff on call centre procedures In house training on courses in telephone skills and Service excellence Renewing and updating of yearly software licenses used by clients Reference: Anton Bothma (Operations Manager) 083 - Reason for Leaving: To work half day Sept 2001 – Jun 2005National Call Centre Agent Blick South Africa (Changed to Stanley now EOH) Paulshof, Johannesburg Call logging – logging service calls, opening call on the system (Support Central) and dispatching an engineer to complete the service request Following up with clients with regard to level of service received Following up with engineers to debrief service requests once work has been completed Filing where necessary Creating and organizing filing systems Dealing with escalated customer complaints and queries Printing, design and programming of access cards on Traci computer system Invoicing and billing stock used on jobs, stock costing, account queries, labour costs Reason for Leaving: Promoted to the Call Centre Supervisor April 2000 – Aug 2001Personal Assistant to Attorney Lawcor Westdene, Johannesburg Credit control Updating payments Debt collection Tracing clients Invoicing Minutes Typing of reports, contracts, agreements, cancellation documents, acknowledgement documents Retrieving and send emails General office administration Managing leave schedule Diary management Reference: Steve le Roux (Managing Director) 082 - Reason for Leaving: To work full day Jan 1996 – Dec 1999Nursery School Teacher & Au Pair Reason for Leaving: To work full time