Megan Steenkamp

Megan Steenkamp CV Hardworking and reliable individual with a strong work ethic and a willingness to learn. Able to adapt quickly to new environments and work well both independently and as part of a team. Looking for an opportunity to contribute to a professional setting while continuing to grow and develop new skills. Education 2022 Hoerskool Zwartkop I graduated high school in 2022 My Subjects were as follow: • • • • • • • Afrikaans English FAL Math LIT Life orientation Business Studies Accounting CATN Experience UDM International Adress: Stonemill Office Park, 300 Acacia Rd, Darrenwood, Randburg, 2154 Tele Sales (TSR- Tele Sales Representative) 2024 I worked at UDM International from the 2nd of April 2024 to the 11th of April 2023, I underwent training of their systems and about selling their product. I resigned from the position because I had a family matter that needed to be attended to. (21/06/2024 – 28/06/2024) GE-Healthcare Adress: 60 Glenhove Rd, Melrose Estate, Johannesburg, 2196 I worked at GE Healthcare as a receptionist where I learnt and did the following. • • • • • • • Received and answered calls. Transferred calls from client to employee. Worked on teams. Received deliveries and logged them into the register for delivery. Chatted with colleagues via teams to pass on information. Issued access cards and logged them into a register. Helped clients/customers on inquiries and transferred to the correct department o When clients were at the reception desk, I would let colleagues know that their client is here. Why did I stop working at GE Healthcare? END OF CONTRACT (Temporary contract/Not a permanent position) Staffed by Work Force Staffing 2024 (08/07/2024 – 22/07/2024) ABSA Adress: 9 LOTHBURY ROAD, AUCKLAND PARK Auckland Park 2092 During my time at ABSA as a temporary receptionist, I successfully managed a variety of responsibilities and acquired valuable skills: • • • • • • Welcoming clients and efficiently signing them in, as well as contacting their designated contacts and issuing visitor passes. Assisting colleagues in activating their key cards by directing them to the security room. Receiving deliveries and promptly notifying recipients within the organization. Handling incoming calls from clients, providing necessary information, and redirecting them to ABSA Towers for further assistance. Coordinating escorts for clients needing guidance within the premises. Directing clients to boardrooms and guiding non-ABSA personnel to the security room for laptop sign-in. Throughout this experience, I honed my organizational and communication abilities while ensuring smooth operations within the reception area. Why did I stop working at ABSA? END OF CONTRACT (Temporary contract/Not a permanent position) Staffed by Work Force Staffing Admin Clerk – Data Entry Clerk 2024 I worked as a Data Capturer. My duties and abilities were as follow. I used the following systems: • • • Infotrac Paperless Online dashboard Duties: 1. Order Entry: Accurately input customer orders into the system, ensuring all details are correct. 2. Data Verification: Review and verify order information for accuracy and completeness. 3. Database Management: Maintain and update databases with new orders and customer information. 4. Communication: Coordinate with other departments (like sales and logistics) to resolve any discrepancies or issues. 5. Quality Control: Monitor data integrity and take corrective actions when errors are identified. Abilities: 1. Attention to Detail: High level of accuracy in data entry to prevent errors. 2. Technical Proficiency: Familiarity with order management software and data entry tools. 3. Organizational Skills: Ability to manage multiple orders and prioritize tasks effectively. 4. Communication Skills: Strong verbal and written skills to interact team members. 5. Time Management: Efficient in managing time to meet deadlines and handle high volumes of orders. 6. Typing Proficiency: Ability to type more than 40 words per minute, enhancing efficiency in data entry tasks. During my training period, I focused on familiarizing myself with the systems, operations, and protocols essential for my role. I actively engaged in hands-on learning, navigating the software tools used for order entry and data management. I participated in training sessions that provided insights into company procedures and best practices. To adapt quickly, I took detailed notes and created reference materials for myself. I also sought feedback from experienced colleagues, which helped clarify complex processes. By consistently applying what I learned in real-time scenarios, I developed a strong understanding of workflows and how to efficiently handle orders. Through this proactive approach, I was able to absorb a substantial amount of information and adapt to the dynamic environment, ultimately enhancing my confidence and competence in my role. Customer Service Agent / Billing Clerk 2025 (15/09/2025 – Current) I worked as a Customer Service Agent and currently a Billing Clerk. My duties and abilities are as follow. I use the following systems: • • RWS Online portal Parcel Perfect Customer Service Agent Duties: • Handled customer inquiries via phone, email, and live chat, providing accurate information on shipments, delivery timelines, and service options. • Processed new bookings, transportation requests, and shipment documentation efficiently and in line with company procedures. • Tracked and monitored shipments daily, proactively communicating delays, exceptions, or delivery updates to customers. • Coordinated with warehouse teams, drivers, dispatch, and operations departments to ensure smooth movement of goods. • Resolved customer complaints by identifying issues, providing solutions, and escalating complex cases when needed. • Assisted in preparing waybills • Updated customer records and shipment data on internal systems with a high level of accuracy. • Provided after-sales support, including POD (Proof of Delivery) requests, claims processing, and service follow-ups. • Managed high-volume workloads while maintaining professionalism, attention to detail, and service quality. • Contributed to improving customer satisfaction scores through effective communication and problem-solving. • Collaborated with team members to meet KPIs such as response time, resolution time, and customer satisfaction. Billing Clerk Duties: • • • • • • • • • • Processed high volumes of invoices every Friday and month end ensuring timely billing for domestic and international shipments. Reduced billing discrepancies by identifying and correcting data errors, decreasing invoice disputes. Collaborated with operations, dispatch, and customer service teams to verify shipment details, preventing overbilling and underbilling. Handled customer billing queries and disputes, resolving most cases without escalation and maintaining strong client relationships. Monitored credit limits and payment terms, assisting in reducing overdue accounts through early identification of risks. Conducted quality checks on invoices and shipment data, ensuring all billing matched operational records before release. Implemented a billing quality control checklist, reducing recurring errors and improving overall billing accuracy. Identified patterns in frequent billing discrepancies and collaborated with operations to improve data quality at the source. Flagged inconsistencies in shipment documentation and pricing, preventing incorrect charges and avoiding customer disputes. Investigated cancelled waybills and conducted track-and-trace on any duplicate waybills created in the system. • • • • • Verified waybill dimensions and shipment details to ensure accurate billing and prevent overcharges to clients. Processed credit notes promptly and in line with company procedures. Investigated process errors that resulted in credits being issued, identifying root causes and recommending corrective actions. Conducted address verification checks to determine if locations qualified as mines, plots, or farms, ensuring correct billing and service classification. Improved data accuracy by cross-checking physical waybills with system entries, reducing capturing errors and billing disputes. SKILLS • WORD: • • • • • • • • • • • • • • Word processing skills Document creation: I can make, cover letters, memos and reports using word Formatting: I can format text (font, size and style). Paragraph formatting (alignment, indentation and spacing). Page layout (margins, orientation and page breaks). Templates and Styles: I can modify the style of a word document and I often use templates to make things look better and more presentable; by using the templates I also modify them more to my taste. Headers and Footers: I can put information, page numbers etc. into the header and footer. Images: I can put images into a word document, resize and format the image. Mail Merge: During High School I learned how to mail merge and watched a video as a refresher. Mail merging gives the ability to create mass mailings and personalize letters. Reviewing and editing: Using Word’s proofreading tools, add comments to track changes that need to be made. Sharing: I can share a word document to anyone, also create a zip file of word files. I can also convert a word document to a pdf. Bibliography: I can set up a bibliography. Table of Figures: I can add a table of figures for images. Hyperlinks: I can add hyperlinks to a word document. • EXCEL: • • • • • Formulas and Functions: I can use formulas such as: VLOOKUP, IF, SUMIF, SUM, SUMIFS, COUNTIFS, COUNTIF, COUNTA, COUNT COUNTBLANK, NESTEDIFS, MIN, MID, MAX, AVERAGE. Financial: Using the financial options in Excel I have created an income and outcome book for my grandmother to keep track of her funds, this book had the ability to deduct, multiply, add and divide automatically. Graphs: I can create graphs from the data provided. (These graphs include: columns, bars, line, histogram, pie etc.) Data Analysis: I can read the data that is provided, I can also read graphs of the data and create a report of it. Spreadsheet design: I can design a spreadsheet to look better and to be more eligible to understand. (Design the spreadsheet includes formatting and layout). • ACCESS • • • • • I can create a database on access to add data into the database. Data Entry and Management: I can create fields for data to be entered, these fields can have detailed entry points such as the field can’t be left empty. Queries: I can create queries on access to retrieve specific data, perform calculations, filter records and create reports based on the query. Forms: I can create a form which makes access more user-friendly for data entry. These forms can be used to make data entry more accurate. Reports: I can create reports to summarize the data. • POWERPOINT • • • • • • Design Skill: I can create a PowerPoint presentation and change the layout, color theory etc. Presentation Development: Before I start creating a PowerPoint presentation, I draw out my plans on a piece of paper, I gather all the research and images as needed and save the links to make sure to include it in the bibliography. Graphs: I can add graphs into PowerPoint, and I can also take a graph from excel and paste it into the PowerPoint presentation or I can add a hyperlink, where if you click on the graph, it will take you to the Excel workbook. Hyperlinks: I can add hyperlinks into a PowerPoint presentation where it can take you to a Word, Excel or Access file. I can also add hyperlinks where the link can take you to different parts of the PowerPoint. Animations: I can add different types of animations to a PowerPoint so that when you go to a different slide, there is a nice smooth transition. Images, GIFS and Videos: I can add images, GIF’s and videos to a PowerPoint presentation. • •LANGUAGES • • Afrikaans (Read, Write, Speak). English (Read, Write, Speak).