Megan Murphy

Megan Murphy- |-| Brookfield, Wisconsin https://www.linkedin.com/in/megan-murphy-/ Professional Summary Experienced IT professional with a strong background in business analysis, IT project management, and software testing. Expertise in bridging business and IT teams, optimizing processes, and delivering data-driven solutions. Proven success in fostering collaboration, enhancing system functionality, and ensuring seamless project execution across diverse technical environments. Skills Process Improvement Data Reporting Analytical Thinking Team Leadership & Mentoring Problem Solving Adaptability and flexibility Relationship & Team building Social media management Customer service Excellent communication Conflict resolution Database management Agile methodologies Software testing IT project management Experience Business Systems Analyst Community Health Network, Indianapolis, IN, US August 2021 - Present Conducted comprehensive system testing (Epic EMR), reducing system errors by 30% and ensuring reliability and functionality. Analyzed data trends and compiled reports, leading to 15% improvement in operational efficiency. Collaborated with cross-functional teams to identify and resolve complex IT issues, cutting resolution time by 25%. Mentored junior team members, increasing team efficiency and reducing onboarding time by 40%. Studio Director Wishes Dance Studio, Fishers, IN, US January 2019 - October 2024 Analyzed business requirements to enhance IT systems, leading to a 20% increase in customer engagement through improved website and CRM tools. Applied data-driven strategies for business decisions, increasing overall efficiency by 15% and reducing operational costs. Information technology Specialist Community Health Network, Indianapolis, IN, US August 2020 - August 2021 Optimized EMR system functionality by conducting business process analysis, improving efficiency by 18%. Facilitated staff training on Epic and ServiceNow, leading to a 25% increase in system adoption rates. Provided technical support and innovative solutions, reducing system downtime by 35%. Credential Trainer Community Health Network, Indianapolis, IN, US January 2018 - August 2020 Designed and delivered training programs to address business and technical needs, increasing staff proficiency by 30%. Collaborated with stakeholders to identify gaps and align solutions with organizational objectives, improving workflow efficiency by 20%. Director of Academic Innovation Heritage Christian School, Indianapolis, IN, US August 2012 - May 2020 Partnered with stakeholders to integrate IT solutions, including PTLW, into academic processes, improving learning outcomes by 20%. Developed and implemented innovative STEM and technology curricula, leading to a 15% increase in student engagement.   Education Bachelor of Science: Computer and Information Technology - IUPUI, Indianapolis August 2007 Bachelor of Science: Computer Graphics Technology - Purdue University, West Lafayette Emphasis in Interactive Multimedia, Minors in Computer Programming and Management June 2005   Certifications A+ Epic ClinDoc Proficiency Epic Stork Credentialed Trainer Epic ClinDoc Credentialed Trainer Lean Six Sigma Yellow Belt Certification Certified Scrum Master Kanban Certified Expert Microsoft Certified Educator Google Certified Educator Microsoft Office Specialist – Word, Excel, PowerPoint, Outlook Service Hub Software Certified Social Media Certified Tricentis qtest Product Consultant Certification Certified Software Test Engineer Workflow Specialist Certified ITIL 4 Foundation Key Achievements Spearheaded IT projects involving Epic system enhancements, contributing to operational efficiency and improved clinical workflows. Championed stakeholder collaboration for IT modernization initiatives, integrating cloud and SaaS solutions. Led training and documentation efforts, ensuring effective communication of technical solutions.