Megan Hatch

MEGAN B. HATCH Baton Rouge, LA 70814 |-| - (C) PROFESSIONAL SUMMARY Dedicated and analytical financial services, administrative and public relations/social media specialist, experienced in the banking, sport and criminal justice industries. Proficient at team-building, strategic leadership, training (including curriculum development and facilitation) as well as social media coordination and management. Demonstrated ability to utilize social media as a marketing strategy and post interactive/engaging content, resulting in significant increases in followers, engagement, and sales. PROFESSIONAL EXPERIENCE Owner/Operator | Higher Standards, LLC: Baton Rouge, LA OCT 2019 – PRESENT • Sell women’s shoes and accessories (e.g., small purses, wallets, anklets). • Manage all accounting efforts via utilization of QuickBooks; track invoices and provide electronic payment methods to customers. • Lead all marketing efforts, including social media campaigns; post engaging content on various social media platforms, resulting in an increase in followers, engagement and sales. Financial Relationship Specialist | Regions Bank: Baton Rouge, LA JUL 2018 – SEP 2019 • Administered a variety of banking transactions; managed deposits and customer payments. • Delegated vault teller; handled large amounts of cash totaling over $100K daily; disseminated cash to tellers, ensuring they had an appropriate amount to fulfill customer requests. • Acted as point of escalation for any customer service issues; conducted customer satisfaction surveys and identified areas for improvement. • Recognized as internal subject matter expert (SME); remained abreast of ever-changing banking and organizational policies and procedures; facilitated training to ensure team members understood all policy revisions. • Identified as branch Assistant Manager; during Manager absence, oversaw performance and ensured all goals and daily numbers were met; spearheaded over/short efforts to confirm accuracy of banking financials. Public Relations & Social Media Coordinator/Intern | Mississippi Prison Industries Corporation: Jackson, MS FEB 2018 – JUN 2018 • Implemented the use of social media as a marketing strategy; created and managed social media profiles/pages on various platforms (e.g., LinkedIn, Instagram, Twitter, Facebook). • Measured and monitored efficacy of social media as a marketing strategy. • Conducted extensive research to remain knowledgeable about social media marketing trends; posted and managed interactive content, r esu lting in an increase in engagement by 20% , and an increase in followers by 50%. • Collaborated cross-functionally to increase online sales via social media outreach; reached national audiences whereas prior to social media management, outreach was primarily conducted on local scale. Page | Louisiana State Capitol: Baton Rouge, LA • Provided support to multiple legislative officers; assisted in the oversight of legislative sessions. • Managed complex calendars and schedules of Representatives, ensuring no conflicts occurred. MAY 2017 – AUG 2017 Assistant Manager | Sno-2-Geaux: Baton Rouge, LA MAY 2015 – AUG 2017 • Implemented strategy to increase monthly sales; identified a special flavor of the month and collaborated cross-functionally to build marketing strategy around the special flavor. • Exhibited customer service excellence throughout each transaction; acted as point of escalation for any customer issues or concerns. • Provided oversight and performance improvement feedback to team members. EDUCATION Associate of Science | Criminal Justice | Baton Rouge Community College: Baton Rouge, LA MAY 2021 VOLUNTEERISM Volunteer | Grace Covenant Church Volunteer | Junior Achievement Volunteer | Mental Health Awareness Volunteer | Greater Baton Rouge Food Bank Volunteer | Back to School Giveaway Page | 1 (M egan B. Hatch) SEP 2016 – PRESENT JUL 2019 APR 2017 AUG 2016 JUN 2016 CORE COMPETENCIES • • • Microsoft Office Suite Social Media Management (LinkedIn, Twitter, Instagram, Facebook) Excellent Communication (Written & Verbal) Page | 2 (M egan B. Hatch) • • • • Customer Service Excellence Public Relations/Marketing Data Entry & Analysis Sales