MEGAN B. HATCH
Baton Rouge, LA 70814 |-| - (C)
PROFESSIONAL SUMMARY
Dedicated and analytical financial services, administrative and public relations/social media specialist, experienced in the banking, sport and criminal
justice industries. Proficient at team-building, strategic leadership, training (including curriculum development and facilitation) as well as social media
coordination and management. Demonstrated ability to utilize social media as a marketing strategy and post interactive/engaging content, resulting in
significant increases in followers, engagement, and sales.
PROFESSIONAL EXPERIENCE
Owner/Operator | Higher Standards, LLC: Baton Rouge, LA
OCT 2019 – PRESENT
• Sell women’s shoes and accessories (e.g., small purses, wallets, anklets).
• Manage all accounting efforts via utilization of QuickBooks; track invoices and provide electronic payment methods to customers.
• Lead all marketing efforts, including social media campaigns; post engaging content on various social media platforms, resulting in an increase in
followers, engagement and sales.
Financial Relationship Specialist | Regions Bank: Baton Rouge, LA
JUL 2018 – SEP 2019
• Administered a variety of banking transactions; managed deposits and customer payments.
• Delegated vault teller; handled large amounts of cash totaling over $100K daily; disseminated cash to tellers, ensuring they had an appropriate
amount to fulfill customer requests.
• Acted as point of escalation for any customer service issues; conducted customer satisfaction surveys and identified areas for improvement.
• Recognized as internal subject matter expert (SME); remained abreast of ever-changing banking and organizational policies and procedures;
facilitated training to ensure team members understood all policy revisions.
• Identified as branch Assistant Manager; during Manager absence, oversaw performance and ensured all goals and daily numbers were met;
spearheaded over/short efforts to confirm accuracy of banking financials.
Public Relations & Social Media Coordinator/Intern | Mississippi Prison Industries Corporation: Jackson, MS
FEB 2018 – JUN 2018
• Implemented the use of social media as a marketing strategy; created and managed social media profiles/pages on various platforms (e.g.,
LinkedIn, Instagram, Twitter, Facebook).
• Measured and monitored efficacy of social media as a marketing strategy.
• Conducted extensive research to remain knowledgeable about social media marketing trends; posted and managed interactive content, r esu lting
in an increase in engagement by 20% , and an increase in followers by 50%.
• Collaborated cross-functionally to increase online sales via social media outreach; reached national audiences whereas prior to social media
management, outreach was primarily conducted on local scale.
Page | Louisiana State Capitol: Baton Rouge, LA
• Provided support to multiple legislative officers; assisted in the oversight of legislative sessions.
• Managed complex calendars and schedules of Representatives, ensuring no conflicts occurred.
MAY 2017 – AUG 2017
Assistant Manager | Sno-2-Geaux: Baton Rouge, LA
MAY 2015 – AUG 2017
• Implemented strategy to increase monthly sales; identified a special flavor of the month and collaborated cross-functionally to build marketing
strategy around the special flavor.
• Exhibited customer service excellence throughout each transaction; acted as point of escalation for any customer issues or concerns.
• Provided oversight and performance improvement feedback to team members.
EDUCATION
Associate of Science | Criminal Justice | Baton Rouge Community College: Baton Rouge, LA
MAY 2021
VOLUNTEERISM
Volunteer | Grace Covenant Church
Volunteer | Junior Achievement
Volunteer | Mental Health Awareness
Volunteer | Greater Baton Rouge Food Bank
Volunteer | Back to School Giveaway
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SEP 2016 – PRESENT
JUL 2019
APR 2017
AUG 2016
JUN 2016
CORE COMPETENCIES
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Microsoft Office Suite
Social Media Management (LinkedIn, Twitter, Instagram,
Facebook)
Excellent Communication (Written & Verbal)
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Customer Service Excellence
Public Relations/Marketing
Data Entry & Analysis
Sales