Megan Gloria A. Mendoza

I have over 5 years of experience in customer service and support, working with leading companies such as Concentrix (Comcast) and Teletech (T-Mobile). My role involved assisting customers with internet, TV, and phone services, processing orders, handling billing inquiries, and providing technical support by troubleshooting issues and scheduling technician appointments. I am skilled in using CRM tools like ACSR and BTS to manage client accounts, track orders, and document interactions accurately.

My key skills include customer service excellence, inbound and outbound call management, billing and invoicing, technical support, and customer retention strategies. I am highly proficient in multitasking, time management, and communication, ensuring that I can prioritize tasks effectively while maintaining a positive and professional attitude. I also have strong research and targeting skills, strategic sales planning experience, and proficiency in office software for data entry and management.

I am adaptable, detail-oriented, and committed to achieving company goals while delivering the best experience for customers.