Megan Addington | Freelancer Resume

MEGAN ADDINGTON 149 Fair Street, Wallingford, CT 06492 | (H- |- Summary Seasoned Administrative Assistant with more than 8 years of experience in fast-paced oﬃce environment. Excellent computer and customer service skills. Track record of achieving exceptional results in consumer satisfaction and data entry. Skills Detail Oriented Critical Thinking Team Player Customer Service Time Management Enthusiastic Learner MS Oﬃce & Outlook Well-Organized Continuous Focus on Self-Development Strong Oral/Written Communication Experience Administrative Assistant III 12/2016 to 02/2018 State of Colorado Department of Regulatory Agencies – Denver, CO Responded to a very high volume of inquiries from applicants and other entities by telephone, email, and written communication. Processed large amounts of incoming mail, logged payments, and credentialed consumer accounts. Evaluated applications and supporting documentation. Created and managed paper and electronic ﬁling systems, recorded information, updated paperwork, and maintained documents, such as testing information, correspondence, and other material. Analyzed information and documents to determine compliance with rules, regulations, and laws. Determined eligibility and approved applications for licensure. Processed continuous applications for 23 diﬀerent occupations. Organized and prepared information for consideration by Boards and Stakeholders. Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies were followed, and recommended revisions when needed. Trained and assisted new staﬀ. Managed projects or contributed to committee or teamwork. Learned to operate new oﬃce technologies as they were developed and implemented. Administrative Assistant II 07/2016 to 12/2016 State of Colorado Department of Regulatory Agencies – Denver, CO Answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals. Used computers for various applications, such as database management or word processing. Completed forms in accordance with company procedures. Operated electronic mail systems and coordinated the ﬂow of information, internally or with other organizations. Opened, read, routed, and distributed incoming mail or other materials and answered routine letters. Conducted searches to ﬁnd needed information, using such sources as the Internet. Provided training and orientation to new staﬀ. Medical Practice Secretary 01/2015 to 05/2016 Mayo Clinic – Scottsdale, AZ Functioned as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staﬀ that interacted with the department. Provided superior customer service through the handling of a high volume of telephone calls. Scheduled and conﬁrmed patient diagnostic appointments, surgeries, or medical consultations. Received and routed messages or documents, such as laboratory results, to appropriate staﬀ. Facilitated patient access, appropriately responding to their inquiries, and accommodated referring physician requests. Compiled and recorded medical charts, reports, and correspondence. Performed various clerical and administrative functions, such as ordering and maintaining an inventory of supplies. Prepared correspondence and assisted physicians with preparation of reports, travel arrangements and reimbursement, and conference proceedings. Assisted in hiring process of additional staﬀ. Dental Assistant/Oﬃce Administrator 04/2013 to 01/2015 Dr. Michael Zacher, DDS – Phoenix, AZ Assisted the dentist in management of dental procedures. Prepared patient, sterilized and disinfected instruments, set up instrument trays, and prepared materials. Took and recorded medical and dental histories of patients. Ordered and monitored dental supplies and equipment inventory. Answered telephones, directed calls, and took messages. Reviewed ﬁles, records, and other documents to obtain information to respond to requests. Scheduled appointments, prepared bills and received payment for dental services, completed insurance forms, and maintained records, manually and electronically. Education Bachelors of Science: Public Policy Arizona State University GPA: 3.42. Dean's List Honoree, 3 semesters. Internship: Lura Turner Homes, Phoenix, AZ. May 2016 Associate of Science: Joliet Junior College - Dec 2012 Awards The Tom Clements Better Government Award August 2017: Minimized the regulatory burden on healthcare professionals in high demand in Colorado's workforce, by reducing the time required to process an application and issue a license by 78%.