Mega Razak

MEGA SARI BTE ABDUL RAZAK No. 135 Jalan Nibong 16, Taman Daya, 81100 Johor Bahru, Johor. PERSONAL PARTICULARS Telephone No. : - E-mail : - Date of Birth : 20 May 1988 Place of Birth : Johor Bahru, Johor Gender : Female Marital Status : Single Nationality : Malaysian Language Spoken : Malay, English Language Written : Malay, English Computer Skills ​: ​ Microsoft Office (i.e. Word, Excel, PowerPoint) & ​ADOBE (Photoshop7.0) EDUCATION BACKGROUND Highest Education Diploma in Business Study University Teknologi MARA Faculty of Business Management Segamat, Johor Licensing ● RFP Registered Financial Planner - In progress ● PCEIA General Insurance BO since September 2017 ● CEILLI Investment Linked Life Insurance since September 2017 ● PCEIA Life Insurance AC since August 2017 ● TBE Takaful Basic since August 2017 ● Private Retirement Scheme since June 2017 ● Unit Trust since April 2017 WORKING EXPERIENCE New Hope Sdn Bhd. 2017 - present Position Title (Level) Specialization Industry : Financial Advisor : Financial Planning : Banking / Financial Services Work Description : ● Advise clients on investments, taxes, estate planning, education savings, insurance, mortgages, and retirement. ● Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan. ● Analyzing financial data received from clients to develop strategies for meeting clients' financial goals. ● Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan. ● Preparing or interpreting financial document summaries, investment performance reports and income projections for clients. Citigroup Transaction Services (M) Sdn Bhd (CTSM JB). ​Formerly known as CSOS JB. 2​ 015 – 2017 Position Title (Level) Specialization Industry : Customer Engagement Officer (Senior Executive) : Customer Services : Banking / Financial Services Work Description : ● I am responsible in assisting cm regarding annual fee charges and account closure. In the same time cross selling products or services. ● To engage with clients for their best interest in any queries regarding their accounts. ● I am requires retain customer whom seek account closure by convincing and selling how they can take advantage of the product and benefits them. Building goodwill and positive word of mouth, and to prevent the chance of customers being lured away. ● In overall I am currently 70% doing customer services related and 30% required me to do sales. Citigroup Transaction Services (M) Sdn Bhd (CTSM JB). ​Formerly known as CSOS JB. 2​ 013 – 2015 Position Title (Level) Specialization Industry : Sales Officer (Senior Executive) : Telemarketing : Banking / Financial Services Work Description : ● I need to deliver sales talks, reading from sales scripts that describe products or services, in order to persuade potential customers to take up product or services. ● To adjust sales scripts to better target the needs and interests of specific individuals and to make it sound natural and not robotic or mechanical so it will establish rapport and has a better chance of capturing the customer’s attention. ● I am responsible for calling customers or receiving incoming calls and providing a customer with information about a product or services and answering questions at the same time to convert potential customers into sales. ● I am required to obtain customer information such as addresses or income documents depends on the product or services requirements and to handle such information with care. Citigroup Transaction Services (M) Sdn Bhd (CTSM JB). ​Formerly known as CSOS JB​ 2009 – 2013 Position Title (Level) Specialization Industry : Credit Processor Officer (Senior Executive) : Credit Processing : Banking / Financial Services Work Description : ● I am responsible for carrying out thorough credit checking on applicants through internal caution list, external credit checking and employment verification ● I exercise sound credit judgment in reviewing and approving unsecured loans and credit line maintenance requests thus ensuring that quality accounts are being approved, booked and losses minimized ● I make sure of procedures in compliance, risk & fraud identifications and deterrence together with company' policies and Monetary Authority of Singapore(MAS) guidelines on all work related matters must be strictly enforced and adhered to ● I am responsible to each unsecured loan given. Based on payment conduct of unsecured loans given, RISK will review my credit delegation APPCO Sdn Bhd 2008 – 2009 Position Title (Level) Specialization Industry : Sales and Marketing Executive (Team Leader) : Sales Telco Marketing : Telco Work Description : ● To drive client targets and manage sales forces ● I effectively deal with customer service issues ● I also oversee and maintain post-sales customer service standards Make-Up Shop (U-Bees) Position Title (Level) Specialization Industry : Sales Executive (Supervisor) : Cosmetics Sales and Marketing : Cosmetics Work Description : ● To drive 100% for sales and manage sales forces ● I deal and related with customer service issues CURRICULUM​ ​ACTIVITIES- : - : Committee of Prefect in Sekolah Menengah Permas Jaya Committee of English Language Society Member Director of Leo Club (under LIONS Club) Vice President of Science and Math’s Club Board of Director of Koperasi Sekolah Menengah Permas Jaya Member of Nasyid and Kompang Club PROFILE Personal Qualities: 1. I have a very good analytical and problem solving skill with strong commitment to job responsibility and quality. 2. I am equipped with credit processing/application management experiences. 3. All around sales and performance driven person. 4. I able to meet tight deadlines and work great under pressure 5. I am innovative and possess a good foresight to develop sales force. In addition with highly organized and outstanding people management skills. REFEREES 1. Mr. Ezat Ezani Manager Citi Group Transaction and Services Malaysia (CTSM) Contact No:-. Mr. Ken Chong Sales Manager of Acquisitions Unit Citi Group Transaction and Services Malaysia (CTSM) Contact No: -. Mdm. Yeo Ai Ling Unit Manager of Application Management Unit Citi Group​ ​Transaction and Services Malaysia (CTSM) Contact No: -