Meekin Owens
- ◆-◆ http://www.linkedin.com/in/mocolorado
Multifaceted, detail-oriented, and reliable professional with 10+ years of experience across a broad range of operational functions. Experienced in project management, administrative support, recruiting and research. Core strengths include:
Operations Management
Recruiting and Interviewing
Email and Calendar management
Supervising and training remote teams
Salesforce.com data management and reporting
Microsoft Office and Google Suite
Advanced LinkedIn and Boolean research skills
Customer Service Manager
PROFESSIONAL EXPERIENCE
Director of Operations (remote), LeadMinders ◆ Longmont, CO -)
Provide administrative support for all company operations for the CEO and our clients.
Customization of Salesforce including standard/custom objects, list views, page layouts, reports and dashboards, and data management.
Posting jobs, filtering through resumes to find qualified applicants. Interviewing and training new employees on all company procedures.
Research and locate the correct companies, titles, and prospects using LinkedIn and other prospecting tools.
Concierge/Recruiting Manager (remote), Alpine Access ◆ Denver, CO -)
Filtered through hundreds of resumes to find the most qualified applicants. Conducted first interviews and background checks.
Walked applicants through the hiring process, onboarding and placing them in a program that best fit their qualifications.
Handled current employees questions or concerns with company policies and procedure.
Account/Program Manager and Coach (remote), Alpine Access ◆ Denver, CO -)
Manage the day-to-day interaction with the call center agents for several different clients.
Responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Evaluate and monitor agent calls and emails. Perform weekly or monthly QA’s with the agents.
Handle agent training, project questions and escalated calls.
International Reservations Agent, Continental Airlines ◆ Tampa, FL -)
Booked both International and Domestic flights around the world.
Changed reservations, connected customers with car rentals and hotel reservation.
EDUCATION & CERTIFICATIONS
Education
Pasco Hernando State College
Humanities Center, School of Massage
Certifications
Nationally and State Certified Massage Therapist
