Medula Esther

I am a dedicated and highly adaptable remote support professional with a background in statistics and a strong passion for helping others. With several years of experience working in diverse roles ranging from chat moderation and admissions counseling to tutoring and finance support, I bring a unique combination of analytical thinking, empathy, and clear communication to every task.

At AIU, I served as a chat moderator and admission counselor, where I provided real time assistance to prospective students, guiding them through the application process and answering inquiries with clarity, patience, and professionalism. This role honed my ability to multitask in high volume environments, maintain a positive tone in all interactions, and ensure every client felt heard and valued. I also worked closely with the finance and tutoring teams, providing students with academic and financial guidance, which sharpened my attention to detail and strengthened my problem solving skills.

My educational background in statistics equips me with strong data analysis skills, a keen eye for detail, and a methodical approach to tasks. Whether it’s managing administrative duties, responding to customer inquiries, or tracking performance metrics, I’m efficient, organized, and always ready to learn and adapt.

I strive to create a positive experience in every interaction. I work well independently but also thrive in team oriented settings where collaboration and continuous improvement are encouraged.

I am proficient in tools such as Hubstaff, Slack, Google Workspace, Zendesk, Microsoft Office, Zoom, and various CRM and chat support platforms. My ability to quickly learn new systems and maintain high productivity in remote environments makes me a valuable asset to any virtual team.

I bring a strong work ethic, a cheerful attitude, and a commitment to excellence in everything I do.