Medline Effiong

MEDLINE EFFIONG Virtual Assistant Lagos, Nigeria-• - LinkedIn | Website PROFESSIONAL SUMMARY Skilled Virtual Assistant, and certified Asana Workflow Specialist with a strong background in supporting executives, managing daily tasks, and keeping businesses organized. Great at handling schedules, coordinating projects, and improving workflows to keep things running smoothly. Experienced in using Google Workspace, CRM systems, project management software, and calendar management tools to boost efficiency. Passionate about solving problems, staying organized, and providing top-notch support to teams and clients. RELEVANT WORK EXPERIENCE I.T.B. NIGERIA LIMITED Executive Assistant/Administrative Assistant • • • • Lagos, Nigeria 16 Jan 2018 – 16 Jan 2019 Managed executive schedules, travel arrangements, and email communications, ensuring smooth daily operations. Digitized and organized administrative records to enhance efficiency and accessibility reducing administrative tasks for top executives by 40%. Acted as a key liaison between departments, ensuring clear and professional communication. Maintained confidentiality in handling sensitive business communications and documents. OTHER WORK EXPERIENCE KAYVEE MICROFINANCE BANK Group Head, Business Development (SMEs) • • • Managed executive-level initiatives, overseeing project coordination, client interactions, and process improvements. Led the market activation for International Customer Service Week, handling logistics, scheduling, and reporting resulting in a 25% increase in customer acquisition. Provided administrative support to senior leadership, preparing meeting materials and coordinating follow-ups. RESORT SAVINGS AND LOANS Head, Corporate Banking • • • Lagos, Nigeria 3 Jun 2024 – 30 Oct 2024 Lagos, Nigeria. 1 Aug 2022 -25 May 2023 Managed client relationships and financial documentation, including purchase orders, invoicing, and accounts. Coordinated event planning, including organizing property rentals and international travel during peak seasons. Streamlined administrative processes and supported senior leadership with time-sensitive tasks. AG MORTGAGE BANK Customer Success Manager/Project Manager • • • • Managed commercial mortgage and construction finance, overseeing loan processing, client relations, and project management to improve business operations. Led and trained a team of 21 associates across three branches, ensuring smooth administration, sales, and customer service. Streamlined workflows by using data analytics to track performance and enhance decision-making. Boosted revenue by 250% through a strategic partnership with a major market association, expanding the bank’s client base. IMPERIAL HOMES MORTGAGE BANK Relationship Officer/Credit Analyst • • • Lagos, Nigeria. 19 Oct 2020 -25 Jul 2022 Lagos, Nigeria. 4 Mar 2019 -31 Jan 2020 Managed client onboarding, data entry, and documentation for loan applications. Supported business processes by ensuring accuracy in financial record-keeping and customer interactions. Assisted senior leadership with administrative tasks, improving workflow efficiency. EDUCATION ALX AFRICA Virtual Assistant UDEMY Project Management MAX BUSINESS SCHOOL Masters Course, Digital Marketing & Business SWANSEA UNIVERSITY Bachelor of Arts, International Relations Virtual 2024 Virtual 2024 Virtual 2024 Swansea, UK- SKILLS ● Technical Skills: Calendar Management, Travel Planning, Email Management, Data Entry, Project Management, Expense Tracking, Client Onboarding, Social Media Management. ● Soft Skills: Time Management, Attention to Detail, Organizational Skills, Adaptability, Initiative, Communication, Emotional Intelligence, Customer Service. ADDITIONAL INFORMATION ● Tools: Google Workspace, Calendly, CRM (Zoho, Bigin, Hubspot), Canva, Project Management Software (Asana, ClickUp, Trello and Zoho Sprint), Video conferencing platforms (Zoom, Skype, Google Meet, Microsoft Teams) ● Certifications: Google Analytics (2024), Google Ads Display (2024), Google Ads Search (2024), Asana Workflow Specialist Certification (2025) ● Languages: English, Hausa, Ham