Medinat Tijani

TIJANI MEDINAT Kwara State, Nigeria PROFESSIONAL SUMMARY Proactive Customer Support Specialist and Virtual Assistant who transforms client interactions into seamless, memorable experiences. Experienced in managing remote administrative tasks, coordinating calendars, handling email communications, and supporting customer interactions. Skilled in CRM management, project management, and workflow optimization. Adept at using digital tools to streamline operations, increase efficiency, and ensure timely, professional communication in fast-paced remote environments. CORE SKILLS • Project & Task Management: Trello, Asana, ClickUp • CRM & Customer Support: HubSpot, Zendesk CRM • Communication & Collaboration: Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Office (Word, Excel, PowerPoint) • Administrative Skills: Email management, calendar coordination, data entry, database maintenance, task prioritization • Soft Skills: Time management, remote collaboration, attention to detail, problemsolving, written & verbal communication PROFESSIONAL EXPERIENCE Virtual Assistant (Munna Ventures)| 2025 – 2026    Managed 50+ email inquiries weekly using Gmail and Outlook, ensuring timely and professional responses Coordinated schedules and appointments using Google Calendar and Trello, reducing scheduling conflicts by 25% Maintained client records in HubSpot CRM, improving information accuracy by 20%   Tracked and completed tasks with Trello and ClickUp, meeting deadlines consistently Provided administrative support including document preparation, data entry, and workflow optimization Customer Support Specialist (TAS Farm)| 2026 – Present      Responded to 30+ customer inquiries per day via email, chat, and Freshdesk ticketing platforms Provided clear explanations to customers regarding products and services, increasing simulated satisfaction rates Escalated complex issues to appropriate departments while ensuring follow-up communication Documented all customer interactions in CRM systems to track trends and optimize responses Developed strategies for handling multiple inquiries simultaneously, improving response efficiency EDUCATION Postgraduate Diploma in Education (PGDE) | College of Arabic and Islamic Legal Studies — 2021 Bachelor of Science (BSc) in Accounting | Kwara State University, Malete, Nigeria — 2015 CERTIFICATIONS • IT Support Certification (In Progress) Digital Witch Nigeria — 2026 • Diploma in Customer Support, Alison — 2026 ADDITIONAL INFORMATION • Strong organizational and administrative skills • Tech-savvy with ability to quickly learn new tools • Reliable, self-motivated, and detail-oriented • Excellent written and verbal communication skills • Comfortable working in remote and independent environments REFERENCES Available upon request