Mechiel Estallo

 MECHIEL D. ESTALLO 141 San Roque, Calabanga, Camarines Sur, Philippines 4405 Mobile: - I Skype: martina2017 I email:- Objective To obtain a position that will enable to use my strong organizational skills, educational background, and ability to work well with people.   Experience January 2016- January 2017  LivingDeal Corp.Ontario, Canada Phone, Email and Chat Support Representative (Assigned to 4 Online Stores) Handles inbound customer service, sales and support calls. Answers customer support tickets (Freshdesk, Zendesk, and Helpscout). Live chat operator Entering customer orders. Assisting customers with returns. Documenting all customer interactions in the system. Replies to Facebook comments, messages and reviews. Troubleshoot technical issues faced by customers while shopping online. Reporting customer requests, issues and resolutions to the management. Prepares monthly sales report. Train new hire employees June 2015- Dec 2015 Melian Labs Inc. San Francisco, California, USA Business Development Representative Schedule appointments with small US service-based businesses (such as medical clinics, hair salons, massage therapists, pet groomers, etc.). Generate leads. Oct 2014-May 2015Shining Star Funding  San Ramon, California, USA Account Executive Responsible for calling up and sending out emails to Real Estate Brokers to set them up for an appointment with the assigned Mortgage Broker. Following up with Real Estate Brokers and ensuring that all calls are properly   Feb 2013- Aug 2014Teletech   Makati City, Philippines  Inbound Sales Associate (Telstra Account) Handles inbound customer service support calls from established customer Cross sell value added services or products that are offered by the company Provide consistent, superior service to every customer by utilizing all available tools and resources Jan 2012- Jan 2013 IBM Daksh Business Process Phils.,Inc.  Mandaluyong City, Philippines Customer Care Specialist (Apple Account) Provides troubleshooting pertaining to software and hardware related issues both for Mac desktop and laptop computer. Cross sell value added services or products that are offered by the company. June 2010-Dec 2011 SiTEL Philippines, Inc. Pasig City, Philippines Customer Service Representative (Microsoft Account) Provides clear inbound/outbound communication through telephone and/or email technical support and excellent customer service solutions to users pertaining to PC technical problems. Follow through on customer issues that require additional research in order to provide feedback and recommendations for workflow management and peers. Education Year Graduated Ateneo de Naga University Naga City, Philippines June2001- March 2003 Bachelor of Arts – Major in Political Science