Mechelle America

AMERICA,‌‌MECHELLE‌‌G.‌ ‌ Address:‌‌201‌‌Pook‌‌Masagana‌‌Bahay‌‌Toro‌‌Proj.‌‌8‌‌QC‌ ‌ Emaid‌‌Ad- ‌ Contact‌‌number:‌‌-‌ ‌ Skype‌‌ID:‌‌live:america_mechelle‌ ‌ ‌ ‌ ‌ WORK‌ ‌EXPERIENCES‌ ‌ ‌ ‌VIRTUAL‌‌ASSISTANT‌ ‌ ‌Real‌‌Estate‌ ‌ ‌PROPERTY‌‌MANAGEMENT‌‌(Full‌‌time)‌ ‌ ‌ALIEXPRESS‌‌ORDER‌‌MANAGEMENT‌‌(Part‌‌time)‌ ‌ ‌Assistant‌‌(Part‌‌time)‌ ‌ ‌ ‌I've‌‌been‌‌in‌‌the‌‌Virtual‌‌Assistance‌‌industry‌‌for‌‌4‌‌years‌‌now.‌‌Worked‌‌as‌‌a‌‌Property‌‌Management‌‌VA‌‌for‌‌a‌‌company‌‌based‌‌in‌‌Australia‌‌and‌‌Minnesota,‌‌ USA‌‌and‌‌investment‌‌company‌‌from‌‌Texas,‌‌USA.‌‌I‌‌also‌‌supported‌‌Law‌‌Firms‌‌and‌‌E-commerce‌‌clients.‌ ‌ ‌ Below‌‌are‌‌my‌‌tasks‌‌and‌‌expertise.‌ ‌ 1.‌‌Verifying‌‌Tenancy‌‌Application‌‌(calling‌‌previous‌‌landlords/agencies‌‌and‌‌employer)‌ ‌ 2.‌‌Create‌‌Leasing‌‌agreement‌‌contracts‌ ‌ 3.‌‌Create‌‌Management‌‌agreement‌‌contracts‌ ‌ 4.‌‌Manage‌‌CRM‌‌(Palace,‌‌REX,‌‌Inspect‌‌Real‌‌etc)‌ ‌ 5.‌‌Create‌‌property‌‌Ads‌ ‌ 6.‌‌Enter‌‌New‌‌Owner,‌‌Property‌‌and‌‌Tenants‌‌into‌‌the‌‌CRM‌ ‌ 7.‌‌Charge‌‌admin‌‌fees,‌‌letting‌‌fees‌‌and‌‌any‌‌other‌‌related‌‌fees‌‌to‌‌property‌‌management‌ ‌ 8.‌‌Coordinate‌‌with‌‌the‌‌Accounting‌‌Department‌‌for‌‌new‌‌tenants‌‌entered.‌ ‌ 9.‌‌Create‌‌Leasing‌‌Dashboard,‌‌Leasing‌‌KPIs‌‌and‌‌Leasing‌‌numbers‌ ‌ 10.‌‌Edit‌‌or‌‌modify‌‌processes‌‌in‌‌the‌‌internal‌‌website‌‌(WordPress)‌ ‌ 11.‌‌Suggest‌‌process‌‌improvement‌ ‌ 12.‌‌Call‌‌Electrical,‌‌HVAC,‌‌Plumbing‌‌contractors‌ ‌ 13.‌‌Create‌‌reports‌‌in‌‌Excel‌ ‌ ‌ ‌‌ ‌ ‌QUALITY‌‌SUPERVISOR‌ ‌ONE‌‌CONTACT‌‌CENTER‌ ‌ 3 ‌ 3‌RD‌‌ ‌Flr.‌‌Antel‌‌Global‌‌Bldg.‌ ‌ ‌Julia‌‌Vargas‌‌St.‌‌Ortigas‌‌Pasig‌‌City‌ ‌ ‌August‌‌2016‌‌–‌‌July‌‌31,‌‌2018‌ ‌ ‌ I‌‌was‌‌a‌‌quality‌‌Supervisor‌‌in‌‌a‌‌call‌‌center.‌‌Been‌‌working‌‌with‌‌BPO‌‌companies‌‌for‌‌10‌‌years‌‌and‌‌expert‌‌in‌‌using‌‌excel.‌‌I'm‌‌a‌‌trained‌‌green‌‌belt‌‌six‌‌sigma‌‌ and‌‌was‌‌able‌‌to‌‌undergo‌‌several‌‌pieces‌‌of‌‌training‌‌for‌‌excel.‌‌I‌‌know‌‌how‌‌to‌‌create‌‌reports‌‌and‌‌was‌‌able‌‌to‌‌extract‌‌data‌‌from‌‌different‌‌resources‌‌or‌‌tools‌‌ and‌‌create‌‌a‌‌report‌‌out‌‌of‌‌it.‌ ‌ ‌‌ ‌ ‌QUALITY‌‌ANALYST‌ ‌ ‌ONE‌‌CONTACT‌‌CENTER‌ ‌ 3 ‌ 3‌rd‌‌ ‌Flr.‌‌Antel‌‌Global‌‌Bldg.‌ ‌Julia‌‌Vargas‌‌St.‌‌Ortigas‌‌Pasig‌‌City‌ ‌ ‌April‌‌13‌‌–‌‌August‌‌2016‌ ‌ ‌iHerb‌‌-‌‌E-commerce‌‌account‌ ‌ ‌IBA‌‌-‌‌Health‌‌Insurance‌‌account‌ ‌‌ ‌ ‌ ‌QUALITY‌‌LEAD‌ ‌ ‌SYKES‌‌ASIA‌‌INC.‌ ‌ G ‌ lorietta‌‌1,‌‌Ayala‌‌Avenue‌ ‌ ‌Makati‌‌City‌ ‌ ‌June‌‌2014‌‌–‌‌March‌‌21,‌‌2016‌ ‌ ‌‌ ‌ ‌QUALITY‌‌COORDINATOR‌ ‌ ‌SYKES‌‌ASIA‌‌INC.‌ ‌ ‌Glorietta‌‌1,‌‌Ayala‌‌Ave.‌ ‌ ‌Makati‌‌City‌ ‌ ‌February‌‌20,‌‌2012‌‌–‌‌June‌‌2014‌ ‌ ‌ ‌ ‌DELIVERY‌‌MANAGER‌‌(DM)‌ ‌ ‌SYKES‌‌ASIA‌‌INC.‌ ‌ ‌32ND‌‌Floor‌‌Burgundy‌‌Corporate‌‌Tower‌ ‌ ‌Cor.‌‌Sen‌‌Gil‌‌Puyat,‌‌Pasong‌‌Tamong‌ ‌ ‌Makati‌‌City‌ ‌ ‌April‌‌25,‌‌2011‌‌–‌‌February‌‌19,‌‌2012‌ ‌ ‌‌ ‌ D ‌ ATA‌‌ENCODER/PRODUCTION‌‌ASSOCIATE‌ ‌ D ‌ ATAMINE‌‌CORPORATION‌ ‌ ‌18thFloor‌‌Exportbank‌‌Plaza‌‌Bldg.,‌ ‌ ‌Chino‌‌Roces‌‌Ave,‌‌cor‌‌Sen‌‌Gil‌‌Puyat‌‌Ave.,‌ ‌ ‌Makati‌‌City‌ ‌ ‌July‌‌26,‌‌2010‌‌–‌‌April‌‌23,‌‌2011‌ ‌ ‌ ‌‌ C ‌ ASHIER/INFOCLERK‌ ‌ R ‌ OBINSONS‌‌SUPERMARKET‌ ‌ ‌Timog‌‌Ave.,‌‌cor‌‌Panay‌‌Ave.,‌‌ ‌ ‌Quezon‌‌City‌ ‌ ‌October‌‌22,‌‌2009‌‌–‌‌March‌‌21,‌‌2010‌ ‌ ‌ ‌ C ‌ ASHIER‌ ‌ S ‌ T.‌‌FRANCIS‌‌SQUARE‌‌DEPARTMENT‌‌STORE‌ ‌ ‌St.‌‌Francis‌‌Square‌‌Shopping‌‌Malls‌ ‌ ‌Ortigas‌‌Center,‌‌behind‌‌SM‌‌Megamall‌ ‌ ‌April‌‌28,‌‌2009‌‌–‌‌September‌‌27,‌‌2009‌ ‌ ‌ P ‌ ROMO‌‌CLERK‌ ‌ D ‌ EE-AR‌‌ENTERPRISES‌ ‌ ‌Finds‌‌Superstore‌ ‌ ‌Starmall‌ ‌ ‌Edsa‌‌Shaw‌ ‌ ‌February‌‌16,‌‌2007‌‌–‌‌April‌‌2009‌ ‌ ‌ ‌ ‌ ‌ ‌ T ‌ RANSACTION‌‌ANALYST‌ ‌ S ‌ PI‌‌TECHNOLOGIES‌ ‌ ‌Carmelray‌‌Industrial‌‌Park‌ ‌ ‌Brgy.‌‌Punta‌‌Calamba‌‌City‌‌Laguna‌ ‌ ‌November‌‌22,‌‌2004‌‌–‌‌January‌‌10,‌‌2006‌ ‌ ‌ ‌ AWARDS‌ ‌ ‌ A ‌ wardee,‌‌Circle‌‌of‌‌Excellence,‌‌(Verizon‌‌Support‌‌Lead)‌‌March‌‌2015‌‌Sykes‌‌Asia,‌‌Inc.‌ ‌ ‌Awardee,‌‌Circle‌‌of‌‌Excellence,‌‌(Verizon‌‌Quality‌‌Coordinator)‌‌July‌‌2014‌‌Sykes‌‌Asia,‌‌Inc.‌ ‌ ‌ ‌ Trainings‌‌Attended‌ ‌ ‌ G ‌ reen‌‌Belt‌‌Six‌‌Sigma‌‌Training,‌‌August‌‌2015‌ ‌Introduction‌‌to‌‌Lean‌‌Thinking,‌‌June‌‌16-19,‌‌2015‌ ‌ ‌Six‌‌Sigma‌‌Yellow‌‌Belt‌‌Training,‌‌November‌‌2014‌ ‌ ‌COPC,‌‌Customer‌‌Experience‌‌Training,‌‌June‌‌2014‌ ‌ ‌ Other‌‌Trainings:‌ ‌ ‌ ‌Data‌‌Analytics‌ ‌ ‌Basic‌‌and‌‌Intermediate‌‌Excel‌ ‌ ‌Coaching‌‌for‌‌the‌‌Win‌ ‌ ‌TPDM‌‌(Training‌‌Needs‌‌Analysis)‌ ‌ ‌PMP‌‌Workshop‌ ‌ ‌Leadership‌‌Trainings:‌‌Execution;‌‌7‌‌habits‌‌and‌‌Effortless‌‌Experience‌‌Acumen‌ ‌ ‌‌ ‌ EDUCATIONAL‌‌BACKGROUND‌ ‌ ‌‌ T ‌ ERTIARY:‌ ‌ ‌BACHELOR‌‌IN‌‌SCIENCE‌‌IN‌‌BANKING‌‌AND‌‌FINANCE‌‌(undergraduate)‌ ‌ ‌ ‌Polytechnic‌‌University‌‌of‌‌the‌‌Philippines‌ ‌ ‌Sta.‌‌Mesa,‌‌Manila‌ ‌ ‌2002‌‌–‌‌2004‌ ‌ ‌ ‌ S ‌ ECONDARY:‌‌ ‌Ramon‌‌Magsaysay‌‌(Cubao)‌‌High‌‌School‌ ‌ ‌Cubao,‌‌Quezon‌‌City‌ ‌ ‌1998‌‌–‌‌2002‌ ‌ ‌ ‌ P ‌ RIMARY:‌‌ ‌Toro‌‌Hills‌‌Elementary‌‌School‌ ‌ ‌Brgy.‌‌Bahay‌‌Toro‌‌Proj.‌‌8‌‌Quezon‌‌City‌ ‌ ‌1992‌‌–‌‌1998‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ SKILLS‌‌AND‌‌QUALIFICATIONS‌ ‌ ‌ ∙‌‌Basic‌‌Knowledge‌‌on‌‌Computers‌‌(MS‌‌Office)‌ ∙‌‌Speed‌‌Rate‌‌of‌‌50wpm‌ ‌ ∙‌‌Good‌‌Communication‌‌Skills‌ ‌ ‌ ‌ ‌ PERSONAL‌‌PROFILE‌ ‌ ‌‌ ‌DATE‌‌OF‌‌BIRTH:‌ ‌June‌‌8,‌‌1985‌ ‌ ‌CIVIL‌‌STATUS:‌ ‌Single‌ ‌ ‌RELIGION:‌ ‌Roman‌‌Catholic‌ ‌ ‌HEIGHT:‌ ‌5’1‌ ‌ ‌WEIGHT:‌ ‌110‌‌lbs.‌ ‌ ‌‌ ‌‌ ‌‌ ‌