MECCA PONGASE
C U S T O M E R S E R V IC E R E P R E S E N T A V IV E
PERSONAL
PROFILE
I'm an experienced customer
service representative with a
verifiable track record of
resolving complex issues
quickly and winning
customer loyalty.
CONTACT
Blk 4 Lot 29 Ph 7
Governor’s Hills
General Trias Cavite-
-
http://www.linkedin.com/in/m
ecca-pongase-
EDUCATION
Lyceum of the Philippines
University
Bachelor in AB Communication
Major in Broadcasting , 2016
Holy Redeemer School
Secondary , 2012
Holy Redeemer School
Primary, 2008
SKILLS
• Customer needs assessment
• Customer rapport
• Customer Service
• Conflict Resolution
• Excellent Communication Skills
• Great Attention to details
• Providing Good Customer Service
WORK
EXPERIENCE
EXL Service Philippines Incorp,
Executives
FEB 2020 - DEC 2021
Provide first class service to the clients requesting changes,
process confidential client requests to the issuance of
policies, changes and amendments. Produce outgoing
correspondence letters including confirmations, request for
information and transaction instructions. Processing
payments and claim for the deceased insured.
iQor Philippines Dasmariñas,
Customer Service Representative & Collection
Specialist
JAN 2017 - SEPT 2019
Quickly resolved customer questions or issues with their
cards, providing payment options and processing
payments. Helping customers filling fraud activity and
bankruptcy on their accounts.
