Meave Okonda

MEAVE OKONDA Virtual Assistant | Medical Virtual Assistant | Operations Support​ | LinkedIn: https://www.linkedin.com/in/meave-okonda-014673a7/ PROFESSIONAL SUMMARY Highly organized and results-driven Virtual Assistant with 4+ years of experience and a strong specialization in CRM systems (Customer Relationship Management – tools used to organize, track, and manage client information and interactions). Experienced in supporting online businesses across e-commerce, gaming, and service-based industries by managing client onboarding, maintaining and optimizing CRM databases, tracking customer activity, and supporting retention through structured follow-ups and communication. Proficient in HubSpot and Zoho CRM, as well as calendar and email management, customer support, sales assistance, and digital tools. Known for being proactive, reliable, and calm under pressure. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM Management & Client Onboarding Virtual & Administrative Support Customer Service & Client Management Sales Support & E-commerce Operations Email & Calendar Management Data Entry & Reporting Promotions & Campaign Coordination Financial Processing & Record Keeping Follow-ups & Retention Support Confidential Data Handling TOOLS & TECHNOLOGIES ●​ HubSpot, Zoho CRM ●​ Google Workspace (Docs, Sheets, Slides, Drive, Gmail) ●​ ●​ ●​ ●​ Microsoft Office (Word, Excel, Outlook) Shopify Trello, Notion, Asana Slack, Zoom, Calendly PROFESSIONAL EXPERIENCE Virtual Assistant – JS GAMING HUB Start date: 04/2023 to date Part time Key Responsibilities: ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Onboarded new clients into Zoho CRM system Managed player accounts by topping up balances and verifying transactions. Processed cash-outs and withdrawals, ensuring accurate and timely payouts. Maintained detailed player records and activity logs. Sent promotional messages and bonus offers to improve player retention. Scheduled and coordinated promotional campaigns. Provided real-time customer support via chat and email. Monitored accounts for irregular activity and reported issues. Handled sensitive financial data with confidentiality and accuracy. SMAWD- Customer Relationship Management Assistant 04/2024 to 12/2025 Part time Key Responsibilities: ●​ ●​ ●​ ●​ ●​ ●​ ●​ Onboarded new clients into CRM systems and set up accounts. Maintained and updated client records and interaction history. Managed client communication and responded to inquiries. Sent promotional campaigns and updates. Followed up with clients to ensure satisfaction and engagement. Organized and tracked customer reviews and feedback. Generated basic CRM reports. ●​ Coordinated follow-ups and reminders. Sales Virtual Assistant – Hush Scents and Perfumes 02/2025 to 09/2025 Part time Key Responsibilities: ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Managed Shopify store operations and product listings. Handled customer inquiries and order support. Processed and tracked customer orders. Managed refunds, exchanges, and complaints. Assisted with sales promotions and discount campaigns. Followed up on abandoned carts. Updated product descriptions and images. Generated basic sales performance reports. TRAINING & CERTIFICATIONS ●​ Virtual Assistant Training – ALX AFRICA PERSONAL STRENGTHS ●​ ●​ ●​ ●​ ●​ ●​ Excellent communication skills Highly organized and detail-oriented Fast learner with strong tech adaptability Able to work independently with minimal supervision Professional, discreet, and dependable Comfortable in high-pressure environments AVAILABILITY & WORK SETUP Availability: Open to full-time or part-time remote roles​ Time Zone: GMT+3 (East Africa)​ Work Setup: ●​ ●​ ●​ ●​ Reliable high-speed internet Personal laptop and desktop Headset and professional workspace Comfortable with Zoom, Hubspot Slack, and remote collaboration tools