Meagan Williams

MEAGAN WILLIAMS - - ABOUT ME Articulate, empathetic, results-oriented professional with an unparalleled passion for developing relationships, cultivating partnerships and growing businesses. Keen to find a challenging position within an cutting edge company where I am able to enhance and build upon my skills. EXPERIENCE Courtyard by Marriott February 2022 - Present Front Desk Receptionist Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills, while conducting check-in processes Maintained client accounts by obtaining, recording and updating personal and financial information. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel. MyEyeDr June 2020 - Present Care Coordinator/ Optometry Assistant Completed registration procedures for patients and compiled and maintained medical charts in Eyefinity, expertly inputting information complex digital databases like AcuityLogic to meet provider, facility and legal requirements. Supported optometrist with vision screenings, exams, prepping, sanitizing rooms and medical instruments. Assisted with pre-visual field testing utilizing ocular photography, and optical coherence tomography with data collection GEICO October 2019 - February 2022 Claim Service Representative Answered, screened and processed high volume of calls daily with call management system and web-based communications. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis, while maintaining QA goals. Asked probing questions to determine service needs and accurately input information into electronic systems. Investigated claims, conducted field audits, determined losses and reported findings. Drafted statement of loss and coordinated benefits summarize damages, payments and underlying policy coverage. SKILLS Training and Mentoring Check-In and Check-Out Procedures Multitasking and Prioritization Multi-line Telephone System Operation Procedure Assistance Cost Analysis Documentation and Reporting Team Collaboration Phone and Email Etiquette CPR/BLS Certified EDUCATION Springbrook High School Graduated May 2016 High School Diploma American Dream Acadamy May 2022 - Present Project Management Professional (PMP)