MEAGAN
ARRIETA
CUSTOMER SERVICE SPECIALIST
GENERAL VIRTUAL ASSISTANT
CAREER OBJECTIVE
SKILLS AND ABILITIES
Enthusiastic and self motivated
Computer literate (MS Office, Excel, data
entry etc.)
Excellent written and oral
communication
Ability to learn quickly
Strong motivation and dedicated to the
job
Able to work under pressure
Customer Service oriented
Great attention to detail
CORE SKILLS
Customer Service Expert
Email & Chat Support
Email Marketing
Email Management
Social Media Marketing
Social Media Management
Basic Graphic Design using Canva
Wordpress Management
CONTACT INFORMATION
Mobile: -
Email:-Skype: live:.cid.92b03b99fe444173
Portfolio:
https://meaganarrieta.wordpress.com/
Address: San Isidro Cabuyao Laguna 4025
To secure a responsible career opportunity to fully utilize my skills,
while making a significant contribution to the success of the
company.
WORK EXPERIENCE
Customer Service Representative
Appliance HD | Feb 2021-present (homebased)
Appliance Repair company
Taking inbound calls
Set up booking or appointment for a technician visit to
diagnose and fix customer's appliance
Reschedule, and cancel booking/appointment as per
customer's request
Process Associate
Genpact Services LLC | Sept 2017-Feb 2021
Customer Service handling BestBuy Retail Services Account
(US)
Review and explain account charges
Assist banking customers who are victims of fraud and Identity
Theft
Help customers with replacing lost or stolen credit card
Assist with updating customer demographics
Service customers making payments over the phone.
Top Agent (3x)
Promoted as a Subject Matter Expert upon
regularization(6months)
Promoted as a Team Leader ( 2 years )
Provide regular supervision and mentorship over subordinates
Facilitates agent coaching and development sessions
Top Unit Manager, Overall Top Unit Manager Quarter 3
REFERENCES
Albert Monera
Operations Manager, Genpact Services LLC
-
Artes Dexterus
Operations Manager, Genpact Services LLC
-
Consultant
Sutherland Global Services | Sept 2014-Aug 2017
Customer Service & Technical Support handling Intuit
QuickBooks Desktop/Online and ProAdvisor (Canada)
Assist customers with installation for Quickbooks updates
Support with technical concerns or errors encountered by the
customers upon using the application.
USTO
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A S S Iconcerns
STANT
Sales Associate and Sales Coach; upselling QuickBooks;
migrating Desktop users to the Online version
Promoted as Level 2 Consultant (Tier 2)
CRM / TOOLS USED
CRM Salesforce
Microsoft Office
Siebel
Inquira
Skype
Slack
Zoom
RPLID
RingCentral
Knowledge Hub
Microsoft Teams
Microsoft Lync
Nice Engage
Nexidia
Olympus Salesforce
Team Viewer
123Rescue.com
EDUCATIONAL BACKGROUND
University of Perpetual Help System Dalta
Bachelor of Science in Accountancy, 2014
• Dean's Lister from freshman year to junior year
• Member, Junior Philippine Institute of Accountants
Pulo National Highschool
Completed High School, 2010
Iriga Adventist Elementary Schol
Graduated with honors, 2006
