Md. Zobayet Hossan

I’m a customer support and service coordination professional with experience supporting U.S.-based clients in remote and night shift roles. I’ve worked as a Coordinator at Cottage Homecare Services and as a Telesales Specialist at Skytech Solution Ltd., where I managed inbound and outbound communication, appointment scheduling, issue resolution, and client updates using CRM tools.

In both roles, I handled sensitive information, followed company processes, and maintained high-quality service standards during off-hours. I have a proven ability to communicate clearly with native English speakers, explain complex procedures, and stay organized while handling multiple cases.

I thrive in fast-paced, remote-first environments where attention to detail and strong communication are essential. I’m comfortable using tools like Google Workspace, Freshdesk, task managers, shared drives, and email automation platforms. I also bring strong documentation habits, adaptability, and a friendly, proactive work style.

I’m currently seeking full-time or freelance opportunities that involve customer interaction, back-end coordination, ticket handling, or community support — especially in night or U.S. business hour shifts. I enjoy learning new systems, solving problems, and being part of teams that value clear communication, structure, and service quality.