Md Sumon Hossen

MD SUMON HOSSEN House-230, Section-13,Tinshed colony,Mirpur,Dhaka-1216,Bangladesh |-- Professional Summary Motivated Virtual Assistant with over 8 years of experience in a fast-paced, team-based environment. Proven track record of achieving established targets and team goals. Personable and professional communicator fluent in English and Bengali. Strong customer support skills combined with excellent attention to detail and time management abilities. Skills • Virtual Assistant experience • Tech-savvy • Fluent in spoken and written English • • Attention to detail skills Problem solving, critical thinking and decision making skills • Strong Communication and Time management skills • Remote work experience • Customer support expertise Professional Experience: Intelligent Image Management Ltd. - Data Entry Operator (December 2011 - March 2014) - Responsible for filling up medical insurance forms for US citizens. Rangtel Inc. - Customer Support Representative (April 2014 - December 2018) - Assisted customers via phone, email, and live chat to resolve internet, home phone, IPTV, and billing issues. Invisible Technologies Ltd. - Agent Operator (January 2019 - October 2020) - Performed various tasks including general data entry, lead generation, and internet research. Klarecon Ltd. - Media Buyer (December 2020 - May 2023) - Managed campaigns on native ad platforms for a content arbitrage business. Education: University of Dhaka, Dhaka, Bangladesh — BBA (Bachelor of Business Administration) January 2012 - December 2015 Govt Bangla College, Dhaka, Bangladesh — HSC (Higher School Certificate) June 2009 - July 2011 Hazi Ali Hossain High School, Dhaka, Bangladesh — SSC (Secondary School Certificate) January 2007 - December 2008