Md Shawan Ahmed

MD Shawan Ahmed Lisbon, Portugal- - linkedin.com/in/shawanahmed Skype: md.shawanahmed Summary Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents with the ability to manage product-related budgets. Great influencing and communication strengths. Experience Business Development Manager Euro weboss Sep 2019 - Present (1 year 4 months +) • Established relationships with key decision-makers within the customer's organization to promote growth and retention. Such as virtual meetings, video conferences, teleconferences, emails, texting, etc. • Collaborated with sales and marketing departments to support business objectives and client acquisition. Tour Manager Discover Rome Tours Apr 2017 - Aug 2019 (2 years 5 months) • Developed tour programming to enhance guest experiences. • Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork. Such as collecting public data to improve more quality services. Sales and Customer Service Manager Casino Valby Jun 2014 - Sep 2016 (2 years 4 months) • Handled Daily sales to escalated customer issues by working toward win-win solutions for both customer and company. • Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels 100%. English language teacher British School Group Mar 2014 - May 2014 (3 months) • Worked as a part-time language teacher for Italian students "English as a foreign language". MD Shawan Ahmed - page 1 Research Assistant Intern University of Eastern Finland Apr 2012 - Jun 2012 (3 months) Worked as an intern in quantitative data collection and analysis. Education IBAIS University Bachelor of Business Administration - BBA, Major in marketing 2006 - 2010 Università degli Studi di Cassino e del Lazio Meridionale Master's degree, Global Economy and Business (GLEB) 2011 - 2013 Skills Customer Service • Sales & Marketing • Business Relationship Management. Languages • English (Full professional proficiency). • Bengali (Native or bilingual proficiency). • Portuguese (Limited working proficiency). Right to work Have full right to work in Portugal. Reference Reference can be given upon request. MD Shawan Ahmed - page 2