Md. Naim Najmus Sakib

Curriculum vitae of NAIM NAJMUS SAKIB Phone: - E-mail :- Career Objective Esteem Traits Education Looking for a desirable opportunity with which I will have the scope in utilizing my skills and potentiality to do something innovative for the benefit of mankind and the society as well and from which I will be able to enhance my knowledge and efficiency. A drive to perform, patience, accepting challenging work, willingness to learn. Master in Public Health (MPH) University North South University Department Department of Public Health Result Appeared Bachelor of Pharmacy (4 Years Honor’s) University Gono Bishwabidyalay Department Pharmacy Result B (CGPA- 3.10/4.00) Year of pass 2013 Higher Secondary Certificate (H.S.C) Institution Scholarshome Group Science Result B (GPA- 3.10) Year of Pass 2006 Board Sylhet Secondary School Certificate (S.S.C) Institution Shahjalal Jamea Islamia High School, Sylhet Group Science Result B (GPA- 3.44) Year of Pass 2004 Board Sylhet Other Courses Diploma in Customer Service Diploma in Social Media Marketing Augmedix April 2018 till now Preparing and assembling medical record documentation/charts for physician(s) Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications Ensuring medical record compliance by self-documentation attestation to include: Scribe name, title and doctor working for as well as specific date and time entry Updating patient history, physical exam and other pertinent health information in the patient record Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures Monitoring the duration of basic lab results and screening procedures Compliance with hospital and organizational policies, including those relating to HIPAA and Joint Commission Regular and reliable attendance at assigned facility required Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned SuperTel Limited January 2016 till April 2018  Manage a team of 25 call center agents.  Hiring, training, and preparing call center representatives to respond to Applicant questions and complaints and troubleshoot problems with services or products guided by the respective Embassies and High Commissions.  Ensuring agents understand and comply with all call center objectives, performance standards, and policies.  Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.  Preparing reports and analyzing data to assist management as they determine call center goals.  Working with Team Leaders and management team members to support agents and maximize customer satisfaction.  Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.  Motivate and encourage agents through positive communication and feedback  Spend 20 to 30 minutes reviewing the agent’s performance with the agent. Use a formal monitoring checklist.  Present to the Project Manager at the conclusion of each week a breakdown of the past week’s monitoring checklists and a written performance summary of the team and plan for next week. Additional Skills Awards Language Proficiency MS Word (typing speed 60 WPM), MS Excel, MS Power point, Photoshop One of the Best team leader in 2016. Have good command in Bengali and English both oral and written. My IELTS Overall Band Score is 7.0. (Listening 7.5 Reading 7.5 Writing 6.0 Speaking 7.5) Personal information Name : Md. Naim Najmus Sakib Father’s Name : Mohammed Yasin Ali Mother’s Name : Hafsa Begum Date of Birth: 26/09/1988 Nationality: Bangladeshi (by birth) Religion : Islam Sex : Male Marital Status: Bachelor Height: 5’-11’’ Phone No : - National ID No : - Present Address House-20, Road-2/A, Sector-12, Uttara, Dhaka, Bangladesh. Permanent Address Probaho-51, Taltola, Sylhet Sadar, Bangladesh References 1. Dr.A.S.M Kawsar Nahid RMO-Master Health Check Apollo Hospitals Dhaka Mob. No- Email- 2.   Dr. Md. Akhter Hossain Associate Professor School of Health & Life Sciences North South University sincerely, NAIM NAJMUS SAKIB