RESUME
of
MD. MOKSEDUL ISLAM
CONTRACT ADDRESS:
House No-211/B (3rd Floor)
Ulon Bazar, West Rampura, Rampura,
Dhaka-1219, Bangladesh.
Cell:-
E-mail:-PROFESSIONAL PROFILE:
➢ More than 10 (ten) years Administrative, Logistics, Store Management, Customer Care, field work and
Computer related works experience and flawless preparation of presentations, preparing facility reports
and maintaining the utmost confidentiality.
➢ Experience in managing office administration, logistics arrangements, record keeping/filing, maintenance
of office equipment, information management, writing meeting minutes and supervising office support
staff.
➢ Ability to providing comprehensive administrative support for the executive level and capable to do other
works such as Filling, Record Keeping, Typing etc.
➢ Proven leadership and organization skills, ensuring successful completion of assignment within budget
and on time
➢ Strong analytical and communication skills, promoting effective negotiations, positive client relations and
accurate construction documentation
CAREER OBJECTIVE:
To seek challenging assignment and responsibility with an opportunity for growth and career advancement as
successful achievements.
WORK EXPERENCE:
Job Title
From
Organization
Job Location
Duty Hours
: Officer (GSS II)
: January, 2015 to till the date.
: South Asian Regional Standards Organization (SARSO)
116/A, Tejgaon Industrial Area, Dhaka-1208
: Dhaka
: 40 (per week)
Job Responsibilities :
Administrative Support:
➢ Provide administrative support to the recruiting team (prepare employment contracts and coordinate
orientation for new joiners).
➢ Assist in compiling materials of high level events such as national/international conferences, workshops
and meetings.
➢ Provide administrative support in the preparation of programme work plans, budgets, and proposals on
programme implementation arrangements.
➢ Bill receive from Vendor/User Department, Bill verification, Check the delivery status and advance
payment.
➢ Provide Secretarial support to the Director General/ Director/Deputy Director.
➢ Preparation & Renewal of Lease Agreement and all other activities
➢ Update/handle the management of General Service’s related file, like Telephone, Gas, Electricity, Water
etc.
➢ To maintain calendar, schedule appointments and meetings and follow up.
➢ Prepare advertisements and circulate in local newspapers and job portals as per requirement and Short list
applicants, communicate with applicants, organize written test and interviews
➢ Keep record for employee's attendance, leave, OT record and prepare report.
➢ Arrange/contract local transport (car, four-wheel vehicle) for field activities and ensure timely functioning
of office vehicle, per staff requisition;
➢ Organizes regular team meetings and conference calls/video-conferences, often over different time zones,
including the preparation and distribution of documents and providing the necessary technical devices;
➢ Assist professional officer in reviewing statement of account and preparing payment request related to
payment requests.
➢ Receive letters, messages, documents time to time and handover those to the concerned persons; tracking
all inbound and outbound parcels and documents.
➢ Handle confidential documents ensuring they remain secure, maintain records & confidentiality strictly
➢ Maintaining the GRN (Goods Receipts Note) and SRF (Store Requisition Form) files.
➢ Maintain a filing system to keep records of all technical and administrative documents and
correspondence;
➢ To provide revision and proofreading services for standard documents, to contribute to the development
of accurate documentation.
➢ Identify and address security and safety of the office, staff and equipment in compliance with Winrock
policy and standards;
➢ Store Management including receipt and issue of materials and keep necessary documentation for record.
➢ Manage stationery, cleaning supplies, office consumables and make sure that they are maintained
accurately and used in a cost-effective manner
➢ Initiate and monitor repair and maintenance of office building, furniture, equipment and vehicle
➢ To maintain the assets and properties of the Secretariat in an excellent condition and plan for further
growth of assets and properties according to the requirement of the Secretariat.
➢ Coordinate office logistics, including procurement of goods and services, transportation, store
management and use of supplies in a transparent and accountable manner, per the SARSO policies and
Government regulation;
➢ Preparation of visit schedules, Air ticket booking & confirming of air tickets by respective travel agent for
overseas travel of Director General/Director/ Deputy Director/Senior Management as and when required.
➢ Assist in hotel reservations for staff, guests and visitors and provide visa support to all professionals.
➢ Assist to prepare the DVs (Disbursement Voucher) for travel related payments and follow up on a regular
basis with finance team for settlement.
Procurement Task:
➢ Procure fixed assets, stationery, print materials and other materials.
➢ Maintain contract/agreement file for logistics department and keep updates prepare procurement
proposals, purchase/task order proactively.
➢ Support to the procurement Unit to complete the procurement activities in time (Technical
Specification, Technical Evaluation etc.).
➢ Ensure that all the equipment (Furniture, Air conditioner, Air purifier, photocopier, Desktop,
conference system including any other related machine) are ok in the representation and
Annexes.
General services/facilities Management:
➢ Check and ensure the maintenance of general water supply, electrical, walls, ceilings and other utilities.
➢ Checks the quality of the work carried out on generators and electrical installations and maintenance.
➢ Maintenance of office doors, locks, windows, secured stock, security equipment and systems etc. refill of
First aid kits, Fire extinguishers, etc.
Job Title
: Office Assistant cum Computer Operator
From
Organization
Job Location
Duty Hours
: September, 2012 from December, 2014
: Department of Women Affairs
Food & Livelihood Security (FLS) Project
37/3 Eskaton Garden Road, Dhaka
: Dhaka
: 40 (per week)
Job Responsibility
:
➢ Filling and Record keeping different program documentation.
➢ Update and maintain databases such as mailing lists, contact lists and beneficiary information.
➢ Composing/typing all kinds of corresponsive letters and messages as instructed by the Project Director or
Deputy Project Director.
➢
➢
➢
➢
Preparation and submission of documents to bank, beneficiaries as and when required
Data entry, maintaining and report preparing in MS Excel, Word and Power point.
Scan and edit documents / pictures in Photoshop & Illustrator.
Ensuring time to time communication & conveyance of views & instructions of Senior
Management with/to all departments/officials.
➢ Perform additional responsibilities assigned by the management as and when necessary.
Job Title
: Program Assistant
From
: August, 2010 from July, 2012
Organization
: Bishwo Shahitto Kendra (World Literature Centre)
Secondary Education Quality and Access Enhancement Project (SEQAEP)
Banglamotor, Dhaka-1000.
: Dhaka
: 48 (per week)
Job Location
Duty Hours
Job Responsibility
:
➢ Plan, coordinate and organize various meetings and conferences within the department.
➢ Receiving the purchased items and arranging them in store.
➢ Provide the front office and administrative staff with support (e.g. filing, emailing and data entry)
➢ Assist and preparing training curriculum, literature, handout and other materials for training and
workshop.
➢ To plan and carry out all operational activities of store.
➢ Distribution and Receive Store Materials, supervision of Stock. Assists other team members in preparing
and formatting documents.
➢ Organize and maintain files and records; update when necessary. Monitor office supplies and place
orders when necessary.
➢ Maintain a proper filing system and update the filing system for incoming and outgoing letters, faxes,
and e-mails on a daily basis.
Job Title
: Customer Experience Executive (CEE)
From
Organization
: May, 2009 from May, 2010
: ACI Logistics Limited
Novo Tower, (7th Floor),
Tejgaon I/A, Dhaka
: Dhaka
: 60 (per week)
Job Location
Duty Hours
Job Responsibility:
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Give quality clearance of received product every day and report.
Handling the most complex customer complaints or enquirers in a very effective & smooth way.
Interact with customers as per customer interaction guideline to understand their level of satisfaction.
To manage the Membership Enrollment program-Form filling, record keeping, communicating with the
head office regarding new member.
Primary ‘Point of Contact’ for all Loyalty and Marketing Programs communication to the customer.
Responsible to handle all the disputes or queries regarding membership or any programs by Customer
Experience or Marketing.
Observe customer handling of all outlet operation staff and suggest improvement if required.
Observe and report any issues which negatively affect customer satisfaction, Monitor and report changes
after corrective measure is taken.
Assist customer in their buying decision, help them to search products and provide all kinds of relevant
information
To maintain customer database, also liaison to identify new sales opportunity Managing sales reporting.
Analyze what the customers say, they want & need and take down complain & forward it to the respective
section/department.
Response customers' queries in a timely & accurate manner. Receive and reply emails, carry out
marketing and promotions via online/offline. Setting and meeting performance targets for speed,
efficiency, sales and quality.
Job Title
: Customer Manager
From
: February, 2008 from August, 2008
Organization
: GrameenPhone Ltd. (as a contractual employee of Peoplescape)
Gulshan-1, Dhaka. Job Location : Dhaka
Duty Hours
: 40 (per week)
Job Responsibility:
➢ Scanning of the Re-Registration Documents and Data Entry.
➢ Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
➢ Insert customer and account data by inputting text based and numerical information from source
documents within time limits
➢ Compile, verify accuracy and sort information according to priorities to prepare source data for computer
entry.
➢ Maintain liaison and develop good relationship with clients.
➢ Ensure that customer information is maintained accurately in the database application.
➢ Serve customers with helping attitude to play a significant role in customer satisfaction, retention and
acquisition to enhance company brand image.
TRAINING/WORKSHOP
i) 2003 Participated in a 3 day workshop on ‘Feature Writing Orientation’ organized by Mass Line
Media Centre (MMC) at Mohammadpur, Dhaka.
ii) November, 2015 participated one week’s training course on ‘Office Management with Computer
Application’ organized by Bangladesh Institute of Management at Sobhanbagh, Dhaka
ACADEMIC ACHIEVEMENTS:
Name of degree Board/University
Group/Subject
Year
Class/GPA
Masters
National University
Political Science
2009 ( held 2012)
2nd Class
BSS (Honours) National University
Political Science
2008
2nd Class
*HSC
Rajshahi Board
Arts- out of 5
*SSC
Rajshahi Board
Arts- out of 5
* GPA 3.0 is regarded as 1st division/class only for 2001 (S.S.C) & 2003 (H.S.C) by a circular of
Ministry of Education, Bangladesh (First batch of grading system & result without 4th subject)
❖ COMPUTER SKILLS:
Microsoft Word, Microsoft Excel, E-Mail, Internet Browsing, Microsoft Power Point, SAP &
3e retail Software.
❖ LANGUAGE PROFICIENCY:
Good Verbal & Written Communication skill in both Bengali & English.
❖ INTEREST
Traveling, Reading books and journal, watching movies, Involvement in Social Activities, Writing Feature,
poem and Short Stories.
PERSONAL PROFILE:
Name
Father’s Name
Mother’s Name
Date of Birth
Nationality
Religion
Marital Status
Permanent Address
:
:
:
:
:
:
:
:
Md. Moksedul Islam
Late. Mafiz Uddin
Late. Khayron Nesa
16 September 1984
Bangladeshi (By birth)
Islam
Married
Village: Natan Para, Post: Rowmari, Thana: Rowmari, District: Kurigram
SINCERELY
MD. MOKSEDUL ISLAM
