Md. Mahmudul Hassan

MD. MAHMUDUL HASSAN IT SUPPORT SPECIALIST SUMMARY Email:-Phone: - LI: www.linkedin.com/in/mahmudul00/ EDUCATION International University of Business Agriculture & Technology B.sc in Computer Science & Engineering,- CGPA: 3.26 (4.00) Dr. Mosharraf Foundation College Science,- CGPA: 4.10 (5.00) Aingiri High School Science,- CGPA: 4.13 (5.00) SKILLS Network Monitoring & Management Hardware Troubleshooting CCTV Monitoring & Management (Nagios, EZVMS) Office 365 Administration Microsoft Intune Administration Attendance System Configuration & Management (ZKTeco, Virdi) IT Asset Management IT Vendor Management Onsite & Remote Support (Hardware & Software) Office Software Management IT Specialist experienced in managing infrastructure and delivering cross-platform support. Skilled in Office 365, Google Workspace, and Active Directory, with a focus on improving efficiency and maintaining seamless IT operations. WORK EXPERIENCE IT Support Specialist JustGo (October, 2024 - Present) Managed user accounts, access policies, and licensing in Active Directory, Azure AD, and Office 365. Administered Google Workspace, including user provisioning and group/app configurations. Provided global IT support across hardware, software, and cloud services. Troubleshot network and system issues, ensuring minimal downtime. Provisioned devices and access for new hires in line with security policies. Implemented solutions to improve efficiency and user experience. Monitored infrastructure health and performed proactive system maintenance. IT Executive GasMin Limited (June, 2023 - September, 2024) Monitored and maintained computer systems and networks. Researched, diagnosed, and resolved hardware and network issues. Configured and implemented IT initiatives to support business needs. Delivered desk-side support and assistance to non-technical staff. Resolved technical problems across multiple systems and applications for global users. Configured hardware and managed system access for new employees. Identified issues and applied effective troubleshooting methods. IT Executive Paperfly (February, 2022 - May, 2023) Monitored and maintained computer systems and networks. Researched, diagnosed, and resolved hardware and network issues. Configured and implemented IT initiatives to support business needs. Delivered desk-side support and assistance to non-technical staff. Resolved technical problems across multiple systems. Configured hardware and managed system access for new employees. WORK EXPERIENCE CERTIFICATIONS Training: Cisco Certified Network Associate (CCNA) institute: CSL Training Institute Status: Complete Training: MikroTik Certified Network Associate (MTCNA) Institute: CSL Training Institute Status: Complete LANGUAGE PROFICIENCY English Bengali REFERENCES Iftekar Bin Kaiser Manager Paperfly Private Limited SKS Tower 7, VIP Road, Mohakhali, Dhaka-1206 Email:-Mobile No. - Dr. Abhijit Saha Professor, CSE Department International University of Business Agriculture and Technology 4 Embankment Drive Road, Sector10, Uttara, Dhaka-1230 Email:-Mobile No. - Jr. IT Support Executive Quantanite (February, 2021 - January, 2022) Collaborated with the technical team and key technology vendors to support IT operations. Diagnosed and troubleshot technical issues, escalating when necessary. Set up and managed user accounts for new employees. Assisted with issue analysis to support efficient escalation and resolution. Oversaw troubleshooting, technical resolutions, and consulting services to ensure smooth IT performance. Reviewed technical deliverables to maintain quality and accuracy standards. Associate Quantanite (March, 2020 - January, 2021) Delivered customer support to clients and organizational stakeholders. Contributed to BPO projects, ensuring service quality and efficiency. Filtered, processed, and analyzed large data sets using statistical techniques. Generated reports and insights by identifying patterns and trends in complex data. Collaborated with management to prioritize business and information needs. Jr. IT Executive TechnoSYS Solutions (July, 2019 - January, 2020) Collaborated with the technical team and technology vendors to support IT operations. Diagnosed and troubleshot technical issues, assisting with escalation and resolution. Set up user accounts and managed access for new employees. Oversaw IT device performance, troubleshooting, and consulting services to ensure smooth operations. Reviewed technical and creative deliverables to maintain quality standards. Internship Trainee Yunesco T&A Limited (January, 2019 - June, 2019) Researched and resolved technical issues using documentation and best practices. Replaced faulty components and upgraded office equipment according to technology plans. Assisted the IT team in documenting system configurations, passwords, and access requirements. Supported computer lab users with hardware, software, and connectivity issues on Windows platforms. Backed up administrative departments with file scanning and document management imports. Recorded and maintained support interactions for future reference.