Mc Kenzie Dawson

McKenzie Dawson Atlanta, Georgia (706)--Linkedin Skills Communication Microsoft Trello Planning Organizing Critical Thinking Data Entry Google Meet I am a highly organized and resourceful professional with a proven track record in customer service, communication management, and administrative support. Skilled in managing scheduling, handling inquiries, and streamlining day-to-day operations with precision. Known for excellent problem-solving abilities, attention to detail, and a customer-focused approach. Eager to bring my diverse skill set and dedication to a powerful team and create exceptional customer interactions. Assistant Operations Manager Initiative Canva Zoom Later Presentations Scheduling Emailing Zoom Certifications Microsoft - PowerPoint HubSpot - Digital Advertising HubSpot - Digital Marketing IBM - Project Management Google - Project Management Google - Ads Display Simplilearn - Digital Marketing Simplilearn - Graphic Design Simplilearn - SEO Great Learning - UX/UI Great Learning - Project Management The TEFL Academy, UK - Level 5 TEFL Awards and Achievements IBM - Project Management Essentials Badge CTAE (Career, Technical and Agricultural Education) Fine Arts Literature Golf Education William Henry Spencer High School Business Technology & Communications Royal Entertainment (Hybrid) October 2024 - Present Coordinate daily operations and streamline workflows, ensuring timely project completion across multiple teams. Leverage project management tools like Trello and Asana to track tasks, monitor progress, and enhance communication. Develop and implement process improvements to increase operational efficiency and support cross-functional team collaboration. ESL / English Teacher Cambly Inc. (Remote) April 2022 - Present Organized classroom schedules efficiently. Developed engaging teaching materials to enhance learning. Utilized tools like Canva for creating appealing educational resources. Planned and structured lessons to optimize learning outcomes. Co-Owner Mixi Beauty Lab (Hybrid) August 2018 - December 2021 Managed administrative tasks, including client communications, scheduling, and inventory management. Handled customer inquiries and coordinated appointments, ensuring a seamless customer experience. Analyzed product performance and implemented improvements based on feedback. Managed social media accounts and scheduled regular posts. Moderator & Community Manager Freelancer (Remote) February 2020 - March 2022 Managed and moderated small community discussions on platforms (Instagram, TikTok, Discord, ect...) Monitored and responded to user comments and messages to maintain a positive community environment. Analyzed community feedback and metrics to improve engagement and user satisfaction. Customer Service Sales & Marketing Representative (On-Site) Global Call Center Solutions August - November 2019 Adapted to different customer personalities and needs to drive sales and customer satisfaction. Communicated persuasively to promote products and services and address customer queries. Applied critical thinking to overcome objections and tailor solutions to individual customers.