Mc Donald Sebastine

MCDONALD SEBASTINE Abuja, Nigeria - |-| LinkedIn URL | Portfolio Projects URL PROFESSIONAL SUMMARY Results-driven Virtual Assistant with 3+ years of experience across Tech, Finance, Sales & Marketing, and Health industries. Successfully managed 200+ scheduling tasks, streamlined email correspondence by 40%, and processed 500+ data entries monthly. Skilled in CRM systems, social media management, and client engagement, contributing to a 20% increase in client retention. Proven ability to optimize workflows, boost productivity, and cut administrative costs by 25% through automation and tool integration. Adept at supporting executives and teams in fastpaced environments with top-tier organizational and multitasking skills. CORE AND TECHNICAL SKILLS Core Skills              Technical Skills Calendar and Schedule Management Email and Communication Handling Data Entry and Management Customer Relationship Management (CRM) Social Media Management Workflow Optimization Process Automation Report Generation and Analysis Client Engagement and Retention Strategies Administrative Support Multitasking and Time Management Attention to Detail Problem-Solving and Critical Thinking             Google Workspace (Gmail, Calendar, Docs, Sheets) Microsoft Office Suite (Outlook, Excel, Word) CRM Tools (Salesforce, HubSpot, Zoho CRM) Project Management Tools (Trello, Asana, ClickUp) Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter) Scheduling Tools (Calendly, Doodle) Communication Platforms (Slack, Zoom, Microsoft Teams) Data Entry Software (Airtable, Notion) Automation Tools (Zapier, Make - formerly Integromat) Customer Support Platforms (Zendesk, Freshdesk) Graphic design (Canva, Adobe Photoshop) PROFESSIONAL EXPERIENCE Virtual Assistant Remote | Grandida LLC - Miramar, Florida      August 2022 – November 2024 Managed 200+ scheduling tasks and optimized executives’ calendars, reducing meeting conflicts by 35%. Handled 500+ monthly data entries into CRM platforms, improving data accuracy by 25%. Implemented workflow automation using Zapier, cutting repetitive tasks by 40% and increasing team efficiency. Provided email and chat support, resolving 95% of inquiries within SLA, improving client satisfaction. Tracked and logged 100+ influencer activities, ensuring 98% deliverable compliance, which contributed to a 25% increase in campaign engagement. 1|Page Virtual Assistant Remote | Netmark Systems and Technologies      Managed social media content scheduling, increasing audience engagement by 20%. Assisted in lead generation and follow-ups, contributing to a 15% growth in sales pipeline. Handled 200+ customer interactions weekly via email, phone, and in-person, maintaining a 95% customer satisfaction rate and reducing response time by 30%. Processed and organized 500+ client records/month, improving efficiency in appointment scheduling. Conducted research and data analysis for marketing campaigns, leading to a 10% boost in conversion rates. Virtual Assistant Remote | Green Agro Integrated Co. Ltd     February 2020 – May 2022 October 2018 – November 2019 Streamlined email correspondence, reducing response time by 40% and improving internal communication. Managed financial reports and reconciliations, ensuring 99% accuracy in data entry and compliance records. Assisted with CRM system updates, increasing client data integrity by 30%. Coordinated executive travel and logistics, reducing booking errors by 20% and ensuring smooth operations. EDUCATION Bachelor of Science (B.Sc.) in Geology and Mining Engineering Federal University of Jos, Nigeria. 2012 – 2017 CERTIFICATIONS    Virtual Assistant Certification – ALX Africa | October 2021 High-Performance Collaboration: Leadership, Teamwork, and Negotiation – Northwestern University | January 2023 Project Management Professional (PMP) – British Project Management Academy | October 2018 2|Page