MC DANIEL JAVIER-|-1214 J.P. Rizal St. Brgy Quisao, Pililla, Rizal 1910, Philippines
PROFESSIONAL SUMMARY
Dedicated professional with over 6 years of experience in administrative support, customer service, and data management.
Proven expertise in managing customer inquiries and utilizing advanced tools to enhance business operations and customer
satisfaction.
WORK EXPERIENCE
Email and Chat Support Datamatics
April 2024 – March 2025
• Address customer inquiries and resolve concerns via Zendesk.
Junior Supervisor
E-pro Insights Back Office Solutions Co.
November 2023 – January 2024
• Managed team workflows, conducted training sessions, and evaluated performance.
• Supervised projects to ensure timely and high-quality completion.
Research and Data Analyst | Customer Support Specialist E-pro Insights Back Office Solutions Co.
August 2021 – November 2023
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Delivered customer support through platforms like Freshdesk and Hubspot.
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Processed refunds and replacements using CRM systems.
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Reviewed recorded calls and accurately categorized them for analysis.
Handled order processing and CRM systems including Shopify, and Amazon Seller Central.
Created content and designs using WordPress and Canva.
Utilized Trello for task management.
Processed refunds via Authorize.net and Approvely.
Email Support | Order Processor (Freelance) Perfect Fit West Auto Body Parts
November 2018 – May 2019
• Responded to customer emails regarding returns, exchanges, and order statuses.
Resolved account-related issues for customers efficiently.
Call Reviewer (Freelance) Century Interactive
November 2016 – November 2018
EDUCATION Bachelor of Science in Information Technology
STI College – Tanay, Rizal, Philippines | 2013 – 2016
East Systems Colleges of Rizal, Morong, Rizal, Philippines | 2011 – 2013
TECHNICAL SKILLS
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CRM Tools: Zendesk, Freshdesk, Hubspot, Shopify, Amazon Seller Central
Platforms & Tools: Trello, WordPress, Canva
Payment Gateways: Authorize.net, Approvely
KEY ACHIEVEMENTS & STRENGTHS
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Successfully led teams to exceed performance targets.
Consistently maintained excellent customer satisfaction scores.
Demonstrated proficiency in utilizing diverse tools to streamline workflows.
