Mbuotidem Ubong Akpanotu

MBUOTIDEM UBONG AKPANOTU-,--MANAGEMENT AND ADMINISTRATION PROFESSIONAL Excellent, experienced, and multi-skilled management and administration professional through learning with over 15 years experience and unparalleled achievements, especially in business support, customer support, project management, and customer relationship management. Vast in the use of Goggle suite, Microsoft office tools, and CRM tools. Expert in the coordination of tasks and processes, project management, lead generation, email management, and schedule management and expresses profound communication and time management skills towards meeting customer needs and achieving organizational goals. AREA OF EXPERTISE Administrative support, Customer support, Email management, Social media management, Project Management, Research Writing, Content Writing, Lead Generation, Filing, Document Conversion, Inbound and Outbound calls, Canva Designs, Report Writing, Training, Data Entry, Inventory Management, Business Intelligence, Bilingual &Native English, Great communication, Appointment Bookings, Meeting scheduling and Innovative Leadership. EDUCATION Master of Education (Personnel Administration). University of Ibadan Post Graduate College, Nigeria 2018 Master of Business Administration (Human Resource Management). Chattered Institute of Management and Leadership Business School, (USA) 2016 Educational Management/Economics University of Ibadan 2012 CAREER HISTORY LESKEY ENT. Virtual Administrative Assistant 2022 • Assisted the manager in managing tasks, booking and scheduling appointments using goggle calendar, calendly, etc., and assigned tasks to other staff members using slack, asana. • Entered data and took records of weekly sales using an excel spreadsheet and google sheet • Handled customer complaints using Zendesk and transferred the calls to the appropriate persons for a prompt solution which resulted in increased sales profit by 56% in the first month PRACHT PROFESSIONAL CONSULT Manager and Executive Administrative Assistant - • Generated email lists, created email messages, and responded to emails from clients. • Scheduled meetings using goggle calendar, set up google team, zoom, slack, etc. Booked appointments promptly and transfer each appointment to the designated office for proper follow-up. • Recruited, supervised, motivated, trained over 100 staff to ensure excellent work processes and increased productivity. Staff performance increased by an average of 68% monthly and growth rose by 70% on average each year. • Conducted product research, customer needs research using google forms, surveys, social media tools to drive growth and development. • Trained staff (physically and using teachmint) to ensure workplace compliance, job process expertise, increased customer relationship to achieve organizational goals. Wrote reports, took meeting minutes on zoom, Goggle meet, Microsoft teams, Xerox (Nigeria) Electronic Document management Officer - • Managed classified and confidential documents, ranging from finance, insurance, military intelligence, A-list individual personnel files, individual’s health history, etc. and ensured that their privacy isn’t compromised • Converted hard copy documents to soft copies through manual and automated systems and stored converted documents for future retrieval and use. • Excellent data entry using excel spreadsheet, google slides, and presentation of reports using PowerPoint. Kuaimdon Glorious Investment Customer Relations Executive/Administrative Assistant - • Cold and warm calling to generate leads and ensure follow-ups on leads to create a healthy business to customer relationship which increased sales by 70% by the end of the first year and kept increasing averagely by 204% for 7 years. • Kept record (basic bookkeeping) of sales to ensure that every money made is well accounted for. • Managed projects by mapping strategies for new business point establishment, reviewed target population, surveyed customer needs, and supervised actual implementation. TECHNICAL SKILLS ➢ MS Word Excel PowerPoint, Goggle Docs, Goggle forms, Goggle suite, CRM applications, Goggle sheet, and Canva, slack HONOURS, DISTINCTIONS AND MEMBERSHIPS ❖ ❖ ❖ ❖ Certified Teacher Award, Teacher Registration Council of Nigeria. OY/R/07928 (2018) Outstanding Class Governor Award, M.Ed. Class, 2018 graduating set. Outstanding Staff Award, Xerox Nigeria. (2015). General Secretary, Social Welfare, Education and Enlightenment CDS group, (NYSC) 2013 Batch A, IfakoIjaiye Local Government, Lagos State- ❖ Editor-In-Chief, Voice of managers, (Department of Educational Management Press Organisation), University of Ibadan 2012 ❖ Member of the Senate and Guild of Editors, Union of Campus Journalist, University ember of Ibadan- ❖ Member, Guild of Editors, Faculty of Education Press Organisation, University of Ibadan 2012.