Mbuotidem Bob Ikpe

MBUOTIDEM IKPE Uyo, Akwa Ibom State, Nigeria--│ LinkedIn PROFESSIONAL SUMMARY A skilled Executive and Administrative Assistant with ample training and hands-on experience in administrative roles, client communication, virtual support, email management, and other skills as demanded by the job. As a VA who has executed ample projects post-training for the past 2 years, I have provided top-notch support to high-ranking executives, teams, and organizations by managing multiple projects, ensuring a seamless flow of the day-to-day operations, and prioritizing tasks. I am well-versed in calendar management, coordinating travels, e-mail management, Microsoft 365, Google Suite, and other office software that allow seamless processes. Far from an ordinary employee, I am a personable, enthusiastic, and dedicated team member with provable skills and a positive attitude to establish and maintain a great rapport between clients and team members. Motivated by success hence, I drive towards success at all times. My results-oriented person is aced through my organizational skills, multitasking abilities, and a high degree of confidentiality. My favourite place is where I can leverage my skills to enhance client satisfaction and daily operational efficiency. KEY SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email Management and Calendar Coordination Customer Relation and Experience Administrative Support and Task Management Communication & Interpersonal Skills IT Support Data Entry & Documentation Content Calendar Workflow Automation PROFESSIONAL EXPERIENCE Administrative Assistant Seniors’ Wellness and Fitness Club (September, 2023 - ) As an Administrative Assistant with SWFC, I ●​ Scheduled and made all bookings of the Executives to avoid missed and double ●​ ●​ ●​ ●​ appointments. Ensured client satisfaction and retention by providing swift response and services when needed Curated an engaging 30-day content calendar to ensure the social media presence was constantly growing and seen. Enhanced record keeping by building and maintaining an electronic retrievable record of all members.. Increased productivity by ensuring information spread to all team members. Workflow Automation using Zapier (January 2025) Using Zapier, I increased my client's productivity and efficiency by designing and building Zaps to integrate his preferred apps(Google Drive to WhatsApp, Slack, and Gmail) to streamline his business processes. Teacher/School Administrative Officer Fulga International College, Uyo, Akwa Ibom State (April 2022 - December 2024) ●​ Managed administrative tasks including student records and attendance. ●​ Coordinated and ensured seamless communications between the School’s Management and the Parents/Guardians. ●​ Demonstrated the skill of a team player through organizing and coordinating school events and competitions. This also helped to hone my scheduling and documentation skills. ●​ Demonstrated problem-solving and customer service skills by assisting in providing students, parents, and prospects inquiries. • Tailored Content Calendar Cardini Farms - Remote (September, 2023 - December, 2023 ) ●​ I created an updated and optimized Facebook page for Cardini Farms to ensure a one look at the page answers basic questions about the business. ●​ I curated a tailored 90-day content calendar suitable for a poultry farm. EDUCATION/TRAINING University of Calabar, Calabar: Bachelor of Arts, Philosophy Digital Witch IT Support (June 2023) Digital Witch IT Support Advanced (December 2024 - February 2025) Udemy: Customer Support Skills (January, 2025) Best Practices in Customer Support (January 2025)