Virtual Assistant Resume
Name: Mbotiji Nwana Emmanuel
Location: Finland (Remote Work Available)
Email:-Phone: -
Languages: English (fluent), French (Fluent), Finnish (Basic)
Professional Summary
Proactive and reliable Virtual Assistant with strong experience in Airbnb guest support, appointment
setting, and data entry. I specialise in helping small business owners, property managers, and busy
professionals stay organised and efficient. With a tech-savvy mindset and exceptional communication
skills, I ensure every task is completed with accuracy and professionalism. Available for part-time or
full-time remote work.
Key Skills & Tools
• Airbnb Inbox & Guest Management
• Calendar & Appointment Scheduling
• Data Entry & Database Management
• Email Handling & Follow-ups
• Booking Coordination
• Customer Service (via Email, Chat, Phone)
• Online Research & Reports
• Task Management Tools (Trello, ClickUp, Asana)
• CRM Tools (HubSpot, Zoho)
• Google Workspace & Microsoft Office
• Canva (for simple designs & templates)
• Zoom, Google Meet, WhatsApp Business
Work Experience
Virtual Assistant – Airbnb Property Manager
Remote | Self-employed | Feb 2023 – April 2025
- Managed guest communication, bookings, and calendar synchronisation across multiple listings
- Handled inquiries, sent house manuals, check-in instructions, and followed up on guest reviews
- Coordinated with cleaning teams and maintenance staff
- Updated property listings and availability
- Maintained 5-star response times and guest satisfaction
Appointment Setter – Freelance Client Support
Remote | Contract-based | Jul 2022 – Dec 2023
- Scheduled calls and meetings for real estate and coaching clients via Google Calendar and Calendly
- Followed up on client leads via email and WhatsApp
- Maintained CRM with updated contact details and interaction history
- Reduced missed appointments by 40% through timely reminders and confirmations
Data Entry Clerk – Remote Support Assistant
Remote | Freelancer | 2021 – 2022
- Entered and organised client information into Excel and Google Sheets
- Maintained records with high accuracy
- Cleaned, sorted, and filtered large data sets
- Created reports and summaries for management use
- Handled confidential information with discretion
Education & Certifications
Diploma in Management Information Systems
British Computer Society, Year (2009)
Certifications:
- Virtual Assistant Training - Udemy
- Google Digital Skills
Availability
Flexible hours (Europe, US time zones)
Long-term and short-term projects
Available for urgent tasks and weekend coverage
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