Mbanefo Ngozi Gloria

MBANEFO NGOZI GLORIA-- http://www.linkedin.com/in/mbanefo-gloria SUMMARY Detail-oriented customer service professional with 4 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Leveraging customer services, I have an exceptional communication and problem-solving skills to provide an outstanding support and ensure customer satisfaction. Having managed 1250 customer interactions and successfully completed various projects; I’m aiming to contribute to the organization by delivering high quality service and fostering positive relationship with customers. I’m fully committed to following company procedures and retaining loyal customers. EXPERIENCE Godam Restaurant Customer service representative July 2021 - Present     Handles an average of 85 customer inquiries and complaints daily with a 90% customer satisfaction rate Developing and maintaining positive relationship with customers through my excellent communication and follow-up-skills Providing information about menu items, promotions and restaurant policies Assisting with reservations, seating arrangements and coordinating with front-of-house team HOD Computer Engineering UNIBEN Administrative Manager Mar 2018 –April 2020  Provided administrative support to ensure the efficient operation of the department  Managed communications and scheduled appointments  Maintained records and assisted with departmental activities  CY Bearings Customer Service Representative Jan 2013 – Dec 2015    Handled 75 calls daily, with duties including presenting relevant product information, signing up new customers, retrieving customers data and cancelling or closing attended tickets Studied and memorized the entire line of company products and services including the prices of bearings and available discounts Collected customers feedback to an average of 120 customers daily and made process changes to exceed customer satisfaction goal EDUCATION Federal Polytechnic Oko, Nigeria HND, Computer Engineering Jan 2015 –Nov 2017 Nnamdi Azikiwe University, Nigeria PGD, Computer Engineering (in-view) PROFICIENCIES         Customer Support/Services Project Management tools Airbnb Appointment Setting Lead Generation Goggle Suites Ms Suites CRM Tools CERTIFICATIONS  CSM Fundamentals CustomerSuccessU.org  Customer Service Representative LinkedIn learning  International Human Resource Management LPMV  Microsoft Excel Dove Insight  IT Essential Cisco Networking Academy