Mbanaso Daniel

MBANASO DANIEL Ebonyi, Nigeria PROFESSIONAL SUMMARY Result-oriented professional with over six years of combined experience in marketing, sales and operational support with extensive knowledge in virtual assistance. Skilled in customer support, email and calendar management, lead generation and administrative coordination. Known for improving customer engagement, supporting business growth and streamlining daily operations. Highly adaptable, detail-oriented and effective in fast-paced, remote work environments. CORE COMPETENCIES ● Sales and Marketing Strategy ● Customer Relationship Management ● Data Collection and Field Reporting ● Market Research and Analysis ● Teamwork and Collaboration ● Time and Task Management ● Communication and Interpersonal Skills ● Problem-Solving and Adaptability ● Microsoft Office (Word, Excel, PowerPoint) ● Record Keeping and Documentation PROFESSIONAL EXPERIENCE Virtual Assistant Digital Witch Support Community | Nov 2025 – Feb 2026 Improved workflow efficiency by setting up and maintaining task-tracking systems in Asana and Trello Managed busy inboxes by organizing emails, responding to inquiries and prioritizing urgent messages, improving response time and follow-ups Provided customer support through CRM and chat tools, resolving common issues and escalating complex cases when needed ● Conducted lead generation and online research, organizing prospect data to support outreach activities Sales & Field Marketing Officer WACOT Limited | Nov 2017 – Present Drove product awareness and adoption among local farmers, resulting in a 45% increase in agro-input sales within one year. Built and maintained relationships with over 100 smallholder farmers and distributors, ensuring consistent supply and feedback loops. Conducted field surveys to identify new market opportunities and support management with actionable reports. Collaborated with the logistics team to streamline product distribution, reducing delivery delays by 15% Sales and Customer Relations Associate Emirates Curtain World | May 2014 – Jul 2015 Promoted and sold home furnishing products to walk-in and corporate clients, consistently exceeding monthly sales targets. ● Managed customer inquiries, handled quotations and followed up on leads to close repeat sales. ● Maintained up-to-date inventory records and supported the store manager in daily operational tasks. ● Improved customer satisfaction and retention by ensuring timely communication and after-sales support. EDUCATION B.Eng. Agricultural and Bioresource Engineering | Enugu State University of Science & Technology, Enugu State 2014 CERTIFICATIONS Economic and Financial Crimes Commission EFCC Feb 2016 Independent Corrupt Practices and Other Related Offences Commission March 2016 ICPC Virtual Assistance Dec 2025 Digital Witch Support Community Technical Support Fundamentals Coursera Dec 2025