Mbaegbu Ifeanyi Viola Ugochi

MBAEGBU-IFEANYI, VIOLA UGOCHI 13 Princess Adebimpe Street, Off Alhaja Agbeke Street, Ago Palace Way, Okota, Lagos State | - |-LinkedIn | https://www.linkedin.com/in/viola-mbaegbu-ifeanyi/ SUMMARY Experienced and customer-focused professional with a strong background in fashion retail, virtual assistance, logistics, and administrative support. Skilled in providing top-notch customer service both online and offline, with a proven ability to resolve issues efficiently and professionally. Founder and manager of Veeve’s Collection, a growing online fashion brand, offering top-quality, affordable luxury wear for men & women. Completed ALX Virtual Assistant training, enhancing skills in client communication, customer support, data entry, and CRM tools. WORK EXPERIENCE Fashion Entrepreneur / Freelance Fashion Retailer Nov. 2021 - Present Veeve’s Collections · Self-employed Lagos, Nigeria  Founder and manager of Veeve’s Collections, a fashion brand catering to men and women with stylish, durable, and affordable wear. Source top-quality fashion items from trusted vendors both locally and internationally. Drive online and offline sales through WhatsApp marketing, customer referrals, and social media promotion. Provide personalised customer service, styling advice, and after-sales support to retain and grow a loyal client base. Handle pricing, inventory control, logistics, and vendor management to ensure smooth business operations. Stay updated on fashion trends and customer preferences to introduce fresh, in-demand collections. Logistics Officer Jan. 2019 - Dec. 2019 Libra Motors, Asaba Delta State  Received, registered, and dispatched weigh-bill items to various destinations. Maintained accurate records of packages and ensured timely delivery to recipients. Interfaced with clients and internal departments to ensure smooth operations and excellent service. Subject Teacher Jan. 2020 - March 2020 Patricia Group of Schools, Asaba Delta State Created lesson notes and plans for Christian Religious Studies. Delivered lessons and assessed students’ understanding. Prepared, administered, and graded tests and examinations. Sales Representative May 2024 - June 2024 Vast Creation, Agege Lagos State Introduced coding and robotics to schools through awareness campaigns. Linked interested schools to the company for on-boarding. Updated the company’s website with school contact and status details. Supported outreach and helped improve digital literacy in schools. Administrative Assistant Nov. 2014 - Nov. 2015 Ministry of Women Affairs, Owerri Imo State Assisted the Procurement Officer with administrative and procurement-related duties. Supported the coordination of office activities and document handling. Helped in the preparation and filing of procurement documentation. Ensured timely communication and follow-ups with departments. Typed and filed official correspondence, memos and reports. Maintained accurate records and organized a filing system for easy retrieval. EDUCATION University of Ilorin, Kwara State Oct. 2010 - June 2014 Bachelor of Education (B.Ed.) in History SKILLS Fashion and Retail Administrative & Technical Skills Customer Service & Communication Organisation & Management INTEREST Learning New Tech Tools and platforms Virtual Assistance & Administrative Support Digital Tools & Remote Work Systems LANGUAGES Igbo Native Fluent English Fluent Yoruba Beginner