Mbaebie Jessica Chinenye

I help businesses design and manage CRM systems that improve customer relationships, streamline operations, and support consistent lead generation and revenue growth.

I specialize in building structured customer and lead management systems that connect communication, pipelines, and workflows into one organized process that supports business efficiency and growth.

My experience spans both financial services and customer operations, where I have managed client relationships, lead generation activities, and structured communication workflows across multiple channels including phone, email, and chat.

From 2016 to 2023, I worked as a Client Relationship Manager in the financial sector, where I handled client onboarding, account management, savings and loan relationships, and issue resolution. In this role, I also supported client acquisition through follow-ups, relationship-based engagement, and structured lead tracking processes. I consistently identified opportunities for upselling and cross-selling, which helped improve client value and retention.

Currently, I work in customer support and lead generation, where I manage high-volume inbound and outbound communication. I engage prospects, follow up on leads, and maintain structured workflows that support both customer satisfaction and conversion goals. This includes organizing customer data, tracking interactions, and ensuring smooth communication across different stages of the customer journey.

Across both roles, I have consistently worked with CRM systems and structured tracking tools to manage customer pipelines, monitor engagement, and maintain operational clarity. My focus is always on accuracy, consistency, and process efficiency that supports business performance.

I am currently expanding my expertise in CRM platforms such as HubSpot and Zendesk, applying them to build scalable workflows, improve pipeline visibility, and create more efficient customer and lead management systems. This allows me to combine real-world operational experience with modern CRM tools to deliver structured, data-driven solutions.

Core strengths include:

• CRM Systems & Pipeline Management

• Lead Generation & Client Acquisition

• Customer Support & Relationship Management

• Workflow Organization & Process Improvement

• Data Management & Operational Efficiency

• Communication & Client Engagement Strategy

What sets me apart is my ability to connect people, process, and systems. I don’t just manage customer interactions, I structure them into workflows that improve visibility, efficiency, and business growth.

I am open to remote opportunities in CRM Systems, Customer Operations, Lead Generation, and Workflow Automation roles.