STEPHANIE MBA-|
Lagos, Nigeria |
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PROFESSIONAL SUMMARY
Customer Service / Support professional with experience handling inquiries, managing records, and resolving issues through clear
communication and strong organization. Known for improving customer retention by 20% and supporting smooth day-to-day
operations. Comfortable working with digital tools in fast-paced environments and seeking a remote support role focused on
customer satisfaction and efficient resolution.
CORE SKILLS
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Core support skills: Customer support (chat, email), conflict resolution, problem solving.
Communication Tools: Intercom, Microsoft Office, Google Workspace.
Operations: Data entry, record management, scheduling, invoicing, expense reporting.
Strengths: Time management, multitasking, attention to detail, organizational skills.
PROFESSIONAL EXPERIENCE
Administrator, Ikedii Resources Nig Ltd — Lagos, Nigeria
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Responded to internal and external inquiries and supported day-to-day communication across the business.
Maintained accurate records, documentation, invoicing, and expense tracking to keep operations organized.
Coordinated scheduling, meetings, events, and procurement tasks to support timely execution .
Managed administrative workflows in a fast-paced environment with multiple priorities
Office Clerk, May & Ivory — Lagos, Nigeria
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May 2017 – May 2018
Handled customer-related communications and business correspondence.
Maintained records and completed data entry with accuracy.
Supported scheduling and calendar coordination to keep office activity organized.
Assisted with basic customer and administrative issues in a timely manner.
Invoicer , Cantstop Nigeria Limited — Lagos, Nigeria
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Jan 2020 – Nov 2025
Jan 2014 – Dec 2014
Managed incoming and outgoing invoices with high accuracy.
Supported customer communication and service, contributing to a 20% increase in customer retention.
Recommended products to customers and supported sales outcomes through tailored communication.
Maintained financial records to support accounting operations.
EDUCATION
HND, Business Administration and Management, Institute of Management and Technology (IMT), Enugu
2011 – 2016
SSCE Command Secondary School, Ipaja, Lagos
2004 – 2010
ADDITIONAL STRENGTHS
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Strong written English for customer communication
Quick learner of new tools and systems
Reliable in remote and independent work environments
Customer-first mindset with attention to satisfaction and retention
