Onuoha-Mba Bethel Nwakaego
Lagos, Nigeria • -
Assertive Customer Support Representative
Results-driven customer advocate with a proven track record of delivering exceptional service and
resolving issues with speed and accuracy. Skilled in conflict resolution, time management, and
customer relationship management, I excel in communication, empathy, and active listening to
ensure every customer interaction is positive and productive. With a strong dedication to building
trust and loyalty, I consistently resolve customer issues efficiently and effectively
- SKILLS - Excellent communication and interpersonal abilities
- Strong organizational and multitasking skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management and task prioritization
- Customer service and support
- Team collaboration and leadership
- Graphic design (posters, invitation cards, business cards, brochures, flyers, logos, banners,
packaging designs, and infographics)
- Website development and design (blogs, portfolios, business, personal, educational, news, social
media, forums, non-profit, government, and entertainment websites)
- EXPERIENCE -
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Customer Support Representative - BrightNest Solutions LLC, Houston, Texas
(05/2021 – Present)
- Resolved 95% of customer inquiries within 24 hours, resulting in a 25% increase in
customer satisfaction ratings
- Provided technical support to customers, resolving complex issues in a timely and
efficient manner
- Maintained up-to-date knowledge of company products, services, policies, and
procedures
- Documented, tracked, and monitored customer issues in CRM system to ensure
proper resolution
● - Followed up with customers after issue resolution to confirm satisfaction with the
outcome
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● Customer Sales Associate - Luciano Designs, Lagos, Nigeria (01/2020 – 02/2021)
● - Consistently met or exceeded sales targets, resulting in a 15% increase in sales
revenue
● - Built strong relationships with key clients through regular communication and
follow-up
● - Assisted with returns, exchanges, refunds, and other related transactions
● - Contributed to customer service goals through positive, knowledgeable
interactions
● Followed up with customers after issue resolution to ensure their satisfaction with
the outcome.
● Ensured customer satisfaction through effective communication skills and problem
resolution techniques.
Elegant Living, Lagos, Nigeria
(01/2020 – 02/2021)
- Consistently met or exceeded sales targets, resulting in a 15% increase in sales
revenue
- Built strong relationships with key clients through regular communication and
follow-up
- Assisted with returns, exchanges, refunds, and other related transactions
- Contributed to customer service goals through positive, knowledgeable
interactions
- EDUCATION -
Bachelor of Science (History and Strategic Studies), Alex Ekwueme Federal University Ndufu-Alike,
Ebonyi State, Nigeria
2019 - 2023
Customer service, Social Media MGT & Marketing - Hubspot Academy
2023
Communication, Customer expectations, and Service industry advancement -
2023
Graphics designs and Website development/designs
2024 -2025
- Tools/Software ●
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- Customer Service: Freshdesk, Zoho Desk
- Data Analysis: Tableau, Google Analytics
- Project Management: Trello, Asana, Jira
- Graphic Design: Canva, Adobe Creative Suite (Photoshop, Illustrator)
- Communication: Slack, Microsoft Teams
