Meslem Mazigh
Customer Support Specialist
A highly reliable Customer Service Specialist with over three years of international
experience, assisting more than 3000 customers over the past two years. Firm
resolve and passion for helping others with the ability to offer excellent customer
support using various channels. Outstanding social skills and Fluency in 3
widespread languages.
Work experience
Customer Support Representative ― Mos-Banking For Students San Francisco
Since April 2021
Help around 70 Mos customers daily to benefit from all Mos products like
Financial Aid and Banking using live chat and email channels like Front and
Zendesk.
Implement new products by creating/updating documentation.
Build retention and attraction strategies using Notion.
Assist in onboarding new team members.
Getting more than $80,000 for Mos customers through negotiating with
colleges.
Highest customer Response Rate in 2022.
Customer Service Agent ― Netcom Group Algiers
From September 2020 to March 2021
Assisted customers in solving technical and legal issues.
Acquired 9 new customers weekly and sold company IT products.
Established strong relationships leading to several long-term contracts.
HR Vice President ― Technological Engineering Club Algiers
meslemmazighmessaoud@
gmail.com
Algiers, Algeria
-
Skills
Slack
Loom
Zendesk
Notion
Google Suite
Front
Customer account
managment
Languages
English
Fluent
French
Fluent
Arabic
Fluent
From September 2019 to May 2020
Organized recruitments and collected data about needed profiles for
upcoming ones.
Ensured quality experience for members based on their feedback
Implemented different HR procedures like 1to1s and reports.
Raised members' satisfaction by 40%
Customer Experience Manager ― AISEC in Algeria Algiers
From November 2018 to November 2019
Planned and implemented customer experience SOPs.
Structured and documented onboarding, realization, and offboarding steps.
Monitored committees and their progress using Google Suite.
Managed +10 projects and oversaw on-campus events.
Education
Civil Engineering Degree ― National High College of Ground Wroks and Built
Algiers
From September 2015 to September 2020
Graduated top 8% of my class.
Assets
Critical thinking
Adaptability
Management
Detail Oriented
Analytical Skills
Interests
Cooking
Camping and exploring
Karate
Currently a black belt in
Karate. I won many trophies
locally and became a referee.
High School Degree ― Colonel Lotfi High School Algiers
From September 2012 to July 2015
Mathematics high school degree with honors.
Mazigh Meslem
