Mazhar John

RESUME MAZHAR JOHN OBJECTIVE A challenging management position sought with a progressive company, where my professional experience and expert knowledge would be utilized in full. A high level commitment and profession offered in return for challenge, job satisfaction and opportunity to build on existing experience. PROFESSIONAL EXPERIENCE VIRTUAL OFFICE ASSISTANT Community Advancement Society March 2020 – March 2023  Responsibilities:  Calendar Management  Perform other administrative tasks    Maintain Google Sheets Provide assistance to other departments Handle Social Media    Schedule appointment and meetings E-mail Management Data Scraping CHAT SUPPORT EXECUTIVE Mind Bridge (Pvt.) Ltd Lahore June 2021 – Aug 2021  Responsibilities:  Provide chat support to international customers DATA ENTRY OPERATOR Tehsil Headquarter Hospital (THQ) Hassanabdal Hassan Abdal Feb 2017 – Feb 2020  Responsibilities:   Prescription Management and Information System (PMIS) Complaint Management System (CMS)   OFFICE ADMINISTRATOR Jan Service Enterprises Minimum Service Delivery Standards(MSDS) Other administrative related duties Islamabad Oct 2012 – Dec 2016  Responsibilities:     Customer assistance Establish standards and procedures Organize office operations and procedures Supervise staff and leading team       Maintain office records Assign and monitor clerical and secretarial functions   Design and implement a strategic business plan Meeting and presentation arrangements Travel arrangements Record office expenditure & managing the budget Liaise with other organizations/firms/NGOs. Maintaining office equipment & arranging any repairs or replacements OFFICE ADMINISTRATOR N.B Tents & Textiles (Pvt.) Limited Islamabad Nov 2009 – Sep 2012  Responsibilities:  Office management  Expense management  Handles correspondence  Answering incoming calls, screening and directing  Co-ordinate with other departments     Greet and assist visitors Travel arrangements Manage the maintenance of office & equipment Develop, implement and maintain administrative system  Look after company’s assets CUSTOMER SERVICE OFFICER Mobilink GSM Center Islamabad Sep 2008 –Sep 2009  Responsibilities:    Leading customer support team Handles correspondence Deal directly with customers by telephone, electronically and face to face    RECEPTIONIST Executive’s Guest House General clerical duties Create, update and maintain of clients record Meet and greet local or international clients Islamabad Jan 2006 –Dec 2007  Responsibilities:    Receive, guide guests and reservations Maintain employee in/out register Maintain records    Undertake correspondence Guest invoicing Answer and coordinate all telephone calls and messages EDUCATION Master of Business Studies (M.B.S) CGPA 3.00/4.00 | 2015 Virtual University of Pakistan Major Subjects: Human Resource Management, Marketing Management, Business Communication, Organization theory & design, Financial Management, Principles of Management Bachelor of Arts (B.A) Grade B / 60% | 2011 Allama Iqbal Open University Major Subjects: Marketing Management, Mass Education, Sociology, Journalism, Education H.S.S.C (Intermediate in Computer Science - ICS) Punjab College of Information Technology Major Subjects: Computer Science, Physics, Math Grade C / 54% | 2007 Secondary School Certificate Khatoon-E-Fatima Sec School Major Subjects: Physics, Biology, Chemistry, Math Grade B / 66% | 2004 REWARDS  Rewarded by Chief Minister Punjab on Outstanding performance in Healthcare Service Delivery as Data Entry Operator COURSES  Airline Tariff & Ticketing  Youth Leadership Course SKILLS  Excellent communication skills able to liaise confidently with senior management and customers.  Having skills to work as a part of team as well as ability to lead the team.  Ability to work under pressure and handle heavy workload effectively & efficiently.  Ability to communicate effectively in writing and verbally.  Co-operative and hardworking.  Proficient in the use of Windows XP/Vista/7/8/10.  ICRM (Internet Customer Relationship Management System) , ERP System , Intranet System  Ms. Office (Ms. Word, Ms. Excel, Ms. Outlook, Ms. Power Point)  Basics of Corel Draw and Photoshop Also have ability to work with other applications as per job requirement PERSONAL PROFILE  Marital Status  Religion Married Christian