Mayron Anyanga
IT Project Manager
Nairobi, Kenya | - |-| www.linkedin.com/in/mayronanyanga
Professional Summary
Technical Project Manager with 7+ years of experience in the consulting industry. Adept at translating
complex technical requirements into actionable project plans. Proven ability to manage technical teams
and deliver high-quality results on time and within budget.
Core Competencies
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Project Lifecycle
Coordination
Time & Resource
Monitoring
Budget Oversight &
Cost Tracking
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Salesforce
ITIL Framework &
SLA Compliance
Power BI, Excel
Dashboards
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Cross-Functional
Communication
Jira / MS Project /
Trello
Process Optimization
& Risk Mitigation
Work Experience
IT Service Delivery Manager | Vodacom Business (K) Ltd
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Jun 2017 – Mar 2024
Managed regional IT project delivery and cross-functional coordination between sales, delivery, and
support teams.
Oversaw budget tracking, performance metrics, and operational reporting across the full project
lifecycle.
Reviewed and aligned project scopes with timesheets and billing targets to ensure efficient resource
utilization.
Conducted post-project analysis to identify process gaps and implement continuous improvement
strategies.
Delivered structured service reports and dashboards using Power BI and Excel for senior
stakeholders.
Served as key liaison between enterprise clients and technical teams, ensuring SLA compliance and
satisfaction.
Supported onboarding and service transition for new enterprise clients across distributed teams.
Created Business Intelligence (BI) reports and Data visualization dashboards using Power BI, Python
and SQL based on business requirements for clients in various industry verticals
▪ Finance: Built a time intelligence, Income statement and cash flow report for Vodacom using Power
BI to compare year over year (quarter over quarter) performance. Built a report for Stanbic Bank
that compares Point-of-Sales (POS) merchants’ sales performance. Improved performance by more
than 40%.
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Telcom: Led a team of 7 to develop a Power BI customer churn model for indigo Telekom that
reduced subscriber churn by 15%.
Insurance: Automated sales reporting process for ICEA Lions Company using Python and SQL that
improved efficiency by 12% within the Sales and Marketing department
Field Engineer | Vodacom Business (K) Ltd
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Installed and maintained telecom and IT infrastructure, providing technical support to regional and
multinational clients.
Supervised subcontractors to ensure timely delivery, of services and that deadlines were met.
Handled all quality control checks for customers
Promoted positive customer support training experience once project was completed.
Determined root cause and provided corrective action to prevent future faults.
Network Support Engineer | AFSAT Communications (K) Ltd
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Executive MBA – Guglielmo Marconi University, Italy (2021)
BSc. Telecommunication & Information Engineering – JKUAT, Kenya (2009)
Certifications
ITIL v3 Foundation – AXELOS (2015)
PMP – Project Management Professional (In Progress)
Certified Manager – CMI UK (2021)
Prince2 Practitioner – AXELOS (2015)
AWS Certified Solutions Architect – Professional (2021)
Referees
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May 2009 – Dec 2011
Delivered first-line technical support and managed system uptime for enterprise clients across multiple
locations.
Education
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Jan 2012 – May 2017
Available on Request
